Measuring Quality
At The Children's Hospital of Philadelphia, we measure key processes and continually improve the care and services we provide. The following are some of our Hospital-wide measures.
Patient/Family Satisfaction
Goals: Improve patient, family and staff experience through partnership and innovation.
As part of our commitment to provide the Ideal Patient Experience, we regularly ask our patients and families for feedback on the care and service they have received. On an ongoing basis, a sample of inpatient and emergency department patients receive a patient satisfaction survey that allows them to rate our performance in a variety of areas ranging from ease of admission to noise level to how well we addressed their emotional needs. The feedback we receive is used to help us identify what we are doing well and what we could be doing better.
Our results
| Last Quarter | |
|---|---|
| Overall Satisfaction Rating | 72.1% |
| Pain Management, Inpatient | 61.2% |
| Likelihood of Recommending, Inpatient | 80.4% |
Children's Asthma Care
Goals:
- Increase prescribing of cortiocosteroid inhaled medications for asthma.
- Document the level of asthma severity for all patients.
- Develop and provide Asthma Care Plans for all patients.
- Standardize patient-family education materials with the goal of self-management.
We track how often patients admitted for inpatient treatment of asthma are given a reliever medication or a systemic corticosteroid (controller) medication and how often we document that an asthma care plan is given to the patient/caregiver before discharge.
Our results
| Last Quarter | |
|---|---|
| Use of Relievers, Inpatient | 100% |
| Use of Systemic Corticosteroids, Inpatient | 100% |
| Asthma Care Plan Given to Patient/Family | 75% |
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