Compliance
It is CHOP’s policy to provide services and do business in compliance with all state and federal laws governing its operations, and in compliance with established standards of business and professional ethics. Compliance means that, as an organization and as individual employees, we follow the rules that govern the hospital and how it does business. These rules are for things such as how the hospital bills for the services it provides to patients, how we interact with patients and their families, how we conduct relationships with our suppliers, and how we must follow the legal requirements of the agencies that license the hospital.
The CHOP Compliance Program
Our compliance program is made up of:
- The Office of Compliance and Privacy, which is directed by CHOP’s Chief Compliance Officer;
- Written standards of conduct, which are rules that employees must follow in their day-to-day jobs. These include rules about things such as:
- Conflicts of interest;
- Protecting confidential information; and
- Hospital and individual hospital department standards.
- Regular “checkups” of activities throughout the organization to ensure that we remain compliant. We call this “compliance monitoring” and,
- Ways to advise or discipline employees who violate our compliance rules.
The Children’s Hospital Compliance Line is the Hospital’s toll-free compliance hotline that employees can use to report possible compliance issues. When you call the hotline at 1-866-246-7456, you do not have to give your name or any other information that might identify you.
You also have the option of making an anonymous report of possible improper practices involving Pennsylvania Medicaid billing to the Pennsylvania Medicaid agency. You can contact the Hotline at 1-866-DPW-TIPS Monday through Friday from 8:30 a.m. to 3:30 p.m. eastern time.
Instructions for all of these options are on the intranet site of the Hospital’s Office of Compliance and Privacy. It is important for you to know that it is the Hospital’s policy to not take any action against someone because he or she has reported a possible compliance issue.
For more information about the Compliance program, read our brochure.