Working at CHOP
Welcome to what we know will be an exciting career at CHOP! Working at CHOP is not like working at any other pediatric institution. Our commitment to the needs of our patients, families, and our employees has been recognized by Child Magazine, U.S.News & World Report, and Great Places to Work.
Relating to Patients and Families
The Cultural Effectiveness Initiative is making the Hospital accessible, welcoming and more inviting for all families, whatever their linguistic, cultural, dietary or spiritual needs. The Initiative coordinates and unifies many ongoing division-specific projects and programs working toward a more culturally effective workplace. It also provides institution-wide training and education.
Some resources we provide to families include:
- Language Interpretation
- Language Line telephonic interpretation
- Professional Medical Interpreter Services
- Deaf/Hard of Hearing Services
- Deaf Hearing Communications Center
- The Communications Connections
- Telecommunication Devices for the Deaf (TDD/TTY)
- Visual Alerting Device
- Pennsylvania Relay Service
We also have language identification cards, which can be used by patients when they need interpreter services.
Our Nutrition Services are also prepared to create meals that accommodate various cultural and dietary needs of those we serve.
Delivering care to patients and families in a culturally effective manner benefits everyone. It increases patient satisfaction, patient safety, and patient adherence and may even improve patient health outcomes. It improves staff job performance and can increase job satisfaction, increasing the value of services delivered.
Smoke-Free Campus
Because of our concerns for the health of our patients, staff and visitors, every location in the CHOP Care Network is 100% smoke-free. Employees are not permitted to smoke on CHOP property which includes any of CHOP’s owned buildings and in accordance with city and local ordinances (e.g. 20 feet from building in Philadelphia) for leased buildings (e.g. Wanamaker, 3535 Market).
Employee Appearance
The Children's Hospital strives to be an organization where employees enjoy their work environment while creating extraordinary results. We also want it to be a place where open communication occurs comfortably across all levels.
To help meet these goals, the Hospital has an Employee Appearance Policy. Here are highlights; the full policy is available on the Hospital Intranet.
- Employees are expected to dress in a manner that presents a professional and neat personal appearance. It is also expected that all employees will maintain normal and reasonable personal hygiene and grooming standards that in no manner distracts or could have an adverse effect on patient care, interaction with patients, co-workers, parents and visitors, or other work related interactions.
- All employees, contractors, students and volunteers are required to wear name badges while in the Hospital on duty. The badge must be worn in such a manner that the individual’s name can be visible and easily read.
- Clothing or accessories that present safety concerns, including but not limited to open toed shoes, sandals or excessive jewelry are not permitted in patient care areas. At the discretion of the manager, an employee may be asked to remove an item that poses a safety hazard to his/her work environment (e.g., acrylic nail tips).
- Employees are permitted to wear only those items of apparel, insignia and/or other identifiable objects that are regular and customary for clothing being worn in an Institution and/or businesslike work environment. Reasonable accommodations will be made based on religious and/or cultural observances or practices such as, but not limited to, style of dress, head coverings, facial hair grooming requirements.
- Inappropriate piercing (including body piercing other than on the ears) and tattoos should not be visible.
- Cologne, perfume or scented oils may be prohibited or restricted if found to have an adverse affect on patients, families or co-workers.
In addition, we have a Friday Business Casual dress code.
Acceptable Business Casual Attire (Fridays)
- Choose business casual clothing that communicates professionalism.
- Keep your Friday schedule into account when you are dressing. Casual business attire means clothing that allows employees to feel comfortable at work, yet appropriate for a professional environment.
- Casual business attire includes, but is not limited to: slacks, khakis, sport shirts, polo and cotton shirts, golf shirts, skirts and dresses, denim skirts, walking shorts, turtlenecks, sweaters, loafers, and sandals.
- We ask that you NOT WEAR jeans, shorts, bib overalls, halter-tops, beachwear, workout attire, tank tops, tee shirts, spandex or other form-fitting pants, or distracting, offensive or revealing clothes. In addition, we ask that you not wear athletic shoes, thongs, or slippers.
- Any employee who performs any work assignments in patient care areas must wear closed-toed shoes. The primary purpose for this requirement is for safety reasons.
- Managers and supervisors are responsible for interpreting and enforcing dress and grooming standards in their areas of responsibility.
Employee Recognition
The Children’s Hospital of Philadelphia recognizes the importance of appreciating commitment and acknowledging outstanding contributions to the hospital’s mission of improving the health of children. Human Resources provides an array of activities on behalf of the Hospital to meet these objectives.
BRAVO!
BRAVO! is an online employee points-based recognition system that enables employees to earn AwardperQs® that can be collected and redeemed for a variety of merchandise. Employees can earn AwardperQs for various types of recognitions.
Length of Service Recognition
All employees celebrating milestone anniversaries are recognized with AwardperQ®s. Employees celebrating a 5-year milestone also receive a service award pin. Employees celebrating a 25, 30, 35, 40, or 45 year milestone are invited to a formal evening event (Walk of Fame) held offsite.
Work/Life Programs
The Hospital offers a number of special programs and services to help you balance the demands of work and home life. These are just a few; for more information after you start work watch employee publications and the Intranet.
American Heritage Credit Union
The American Heritage Credit Union has a branch on the A Level of the Main Hospital. They offer a wide range of services including Savings and Checking Accounts, Money Market Accounts, Investment Services, Holiday and Vacation Clubs, IRAs, Loan Services and more. For more information please visit www.amhfcu.org or call 215-590-1574 Mon. thru Fri. 8 a.m. to 4 p.m.
Discount Programs
CHOP collaborates with numerous outside organizations and companies to offer special pricing and discounts to its employees. Some of the discounts include:
- Sprint, Verizon Wireless, and AT&T/Cingular phones, calling plans and selected accessories.
- Dell and Apple computers and accessories.
- AMC & United Artist Movie Passes. These tickets are available at the Cashier's Office in the Main Hospital.
- Academy of Music and Kimmel Center Discounts. Watch your e-mail and the intranet for details as these become available.
- Lowe's Philadelphia Hotel Good Neighbor Club. Treat yourself with special discounted rates starting at $175 a night. Discounted meeting rates are also available. When making a reservation, use the CHOP discount code: 123*1153.
- Hertz and Enterprise Rental Car
- Firestone
Computer Access and Services
Most Hospital employees receive an e-mail account. If your supervisor has requested that your account be set up prior to your Orientation date, you can expect to receive a user name and temporary password at Orientation.
Under Hospital policy, e-mail correspondence is the property of the Hospital, and employee e-mail communications are NOT considered private.
Clinical and Financial Systems
Access to clinical and/or financial systems depends upon your job role, and requires prior approval by a supervisor. In some cases, an additional form is needed to document your need for access.
Because training is required before you are given access to any clinical or financial system, these user names and passwords are not distributed at Orientation. Your supervisor may already have scheduled training for you.
Remote Access
Some clinical employees are granted remote access to clinical systems. If this is the case, you will receive a remote access security device and further instructions after you begin work.
Intranet
The Hospital Intranet is accessible through any computer workstation at Hospital facilities, including Philadelphia and all satellite locations. The Intranet is a valuable resource for news and events, policies and procedures, details on initiatives such as patient privacy and information security, and more.
World Wide Web
According to Hospital policy, the Internet should be used for business-related purposes and minimal personal use only. The hospital’s computer network automatically blocks some sites deemed to be inappropriate for Hospital use.