Primary Care, Chestnut Hill

Staff

Pediatric nurse practitioners

The pediatric nurse practitioners (PNPs) have specialized training in pediatric primary care and are experienced in caring for children. They are Board Certified as PNPs. The PNP sees children for both well exams and sick visits. They consult with the pediatricians on more complex cases.

Nurses

Our nursing team members are trained to perform multiple clinical tasks for your child and family. Their clinical responsibilities include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, giving immunizations and assisting the physicians and nurse practitioners when necessary.

When you call, the nurse will help you determine the best approach for your child, whether it is phone advice or an appointment with your clinician. For more complex problems, the nurses consult with the clinicians. If you need more than one child seen, please let us know when you schedule the sick visit. The nurses are available by phone Monday through Friday from 7:30 a.m. until 5:00 p.m. and Saturday from 7:30 a.m. to 12:30 p.m. Call 215-247-1172 ext. 2.

Nurse care coordinators

Our nurse care coordinators help children and families with complex medical needs navigate their healthcare needs among the primary clinician, specialists, home care providers and therapists.

Social workers

The social worker is a resource for all families who are challenged by stresses in their family lives with safety and social supports. Our social worker also teams with the nurse care coordinators to assist children with complex healthcare needs and behavioral, psychological and emotional concerns. She has an excellent knowledge of community resources to assist all families.

Lab technicians

Our lab technicians are trained to perform a number of studies in our on-site certified laboratory. They can be helpful in answering questions regarding the studies. They notify the clinician of all results and the clinician will notify you of any abnormal results.

Receptionists

Our receptionists will greet you at our front desk, assist you in making appointments and direct you to the most helpful person for any insurance or billing questions.

Clinician phone availability

Clinicians are available to discuss ongoing medical and behavioral issues. Answers to acute questions are generally available more quickly through the use of our pamphlets, on our Web site or by contacting one of our triage nurses at 215-247-1172 ext. 2.

If you desire to discuss a matter with your clinician, this can be initiated during office hours with our nursing staff by requesting a non-acute call from your clinician.

When such a request is made please be sure to tell us the best times for you to be reached — day and evening. Also include multiple phone numbers (home, work, cell) as appropriate. Finally, remember that your specific clinician may be unavailable the specific day of your call. Therefore, requests should not be related to any acute matter that cannot safely wait over several days.

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