Primary Care, Newtown

Appointments

Scheduling

Please make sure to:

For a sick-child appointment, please call 215-968-6844. We recommend calling as early in the day as possible or leaving a message on our overnight phone line with the following information:

A nurse will return your call to discuss any issues in details.

All patients less than 18 years of age and all new patients must be accompanied by a parent or an authorized adult guardian in order to be evaluated by a clinician.

Changes in personal information

If your address, phone number or insurance information have changed, please notify our receptionist. You may want to print and complete the Change of Address or Insurance Form and bring it with you to your scheduled appointment.

Cancelling appointments

If you have an appointment that you will not be able to make, or think that you do not need, please let us know at least 24 hours in advance. To cancel an appointment, please call us at 215-968-6844. Please do not just leave a message, make sure you speak with someone to ensure that the appointment will be cancelled right away. By doing this, you will help us help others in the practice who can use the appointment.

Missed appointments

At Primary Care, Newtown, we value your time and do our best to ensure we have office hours and appointments that reflect our dedication to your child's health. We provide a variety of ways to make and cancel appointments, including in person and by phone.

When you do not attend your pre-scheduled appointment, this is an appointment that is lost. The appointment cannot be used for another child who may be sick or who requires a well-child check. Therefore, when a patient "no-shows" for an appointment, the biggest impact is on other children and families in the practice.

If you have three no-show appointments in a one-year period of time, you may be asked to have your child’s records transferred to another office. We will send you a letter stating that you have 30 days to obtain a new provider before we terminate our relationship with you.

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