Primary Care, Newtown

After Hours Program / Common Symptoms

The After Hours Program (AHP) is a service designed to have specially trained pediatric nurses provide telephone triage, assessment, advice and access-to-care information for a parent concerning their ill child. At Primary Care, Newtown, this is available whenever the office is closed. When our office is closed there is always a physician from our office on call. The After Hours nurse has access to speak to that physician when necessary.

There are many reasons why a parent may call the After Hours Program. See "common symptoms" below for explanation to common illness, but please do not hesitate to call with any further questions or concerns.

Please do not call the After Hours Program for the following:

Common symptoms

The information below may be helpful as you care for your child, and as you are faced with situations where you may be unsure whether or not to make an appointment to see the doctor.


The following link provides information on the causes of fevers and the treatment for fever, as well as when you should speak with a nurse or pediatrician about your child's fever.


Your child may have a rash for any number of reasons. Use the links below to learn more about the most common causes of rashes. Remember, unless a rash is actually seen, it is difficult to correctly diagnose the cause. The information below will help you decide if you need to make an appointment with your pediatrician.

Ear pain

Your child may have ear pain for any number of reasons. Below are links that provide information about the most common causes of ear pain. The information below will help you decide if you need to make an appointment with your pediatrician.


Newborn issues

Fussy / crying baby

There are few things as frustrating as seeing your baby cry and feeling as though there is nothing that you can do to help. Some causes include colic (usually if the baby is younger than 4 months) and teething (usually if the baby is older than 4 months). Please look at the links below, but don't hesitate to call the After Hours Program. The nurses there can help you help your baby.

Belly pain

There are a lot of things going on in the belly. When your child complains of belly pain or acts like they have pain in the abdominal area, there could be a number of reasons for this. While calling the After Hours Program will put you in touch with a nurse to speak with you about what might be going on, the following links may also be helpful.


Allergic Rhinitis is a reaction that occurs in the nose when airborne irritants (allergens) trigger the release of histamine. Histamine causes inflammation and fluid production in the fragile linings of nasal passages, sinuses and eyelids.


If the office is closed and you have questions or concerns about your child's asthma, please call the After Hours Program. There, your child's medical and medication record and be reviewed and you can be given the best and most specific advice.


A headache is pain or discomfort in the head or face area. Headaches can be single or recurrent in nature, and localized to one or more areas of the head and face.

Poisonings or ingestions

If you suspect that your child has ingested something dangerous (unintended medication, a dose of medication that is too high, a poison, etc.) please call the Poison Control Center at 1-800-222-1222.


Please call the After Hours Program if you have questions about a potential injury that your child may have sustained.

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