Primary Care, West Chester

Staff

Nurses

Our nursing staff is trained to answer routine questions concerning childcare and common illnesses. When you call, the nurse will help you determine the best approach for your child, whether it is phone advice or an appointment with your pediatrician. For more complex problems, the nurses consult with the pediatricians. If you need more than one child seen, please let us know when you schedule the sick visit. The nurses are available by phone Monday, Tuesday, and Thursday from 8:00 a.m. to 6:30 p.m., Wednesday and Friday from 8:00 a.m. to 5:00 p.m., and Saturday from 8:30 a.m. to 11:00 a.m. Choose prompt #3.

Practice Manager

Our practice manager is available to discuss concerns or questions regarding the practice. The practice manager is responsible for making recommendations for improvements and maintaining a positive and productive relationship with our patients, Primary Care, West Chester staff, and our pediatricians.

Patient Service Representatives (PSRs)

Our receptionists will greet you at our front desk, assist you in making appointments and direct you to the most helpful person for any insurance or billing questions.

Pediatrician Phone Availability

Pediatricians are available to discuss ongoing medical and behavioral issues. Because our pediatricians are with patients in the office, answers to acute questions should be directed to our triage nurses by calling 610-436-8611, prompt #3.

If you desire to discuss a non-urgent matter with your pediatrician, this can be initiated during office hours with our nursing staff by requesting a non-acute call from your pediatrician.

When such a request is made please be sure to tell us the best times for you to be reached — day and evening. Also include multiple phone numbers (home, work, cell) as appropriate. Requests should not be related to any matter that cannot safely wait over several days.

Many answers and a great deal of pediatric advice is available here on our Web site. Visit:

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