Inpatient Pathway for the Evaluation/Treatment of Infants with Neonatal Abstinence Syndrome

NICU Conflict Resolution

Dos
  • Diffuse rather than argue
  • Treat each family individually
  • Actively listen
  • Be prepared to talk when the parents are calm
  • Validate the parent's feelings
  • Praise positive behavior
  • Use conflict resolution steps in order
Don'ts
  • Become defensive
  • Generalize
  • Feel the need to be right
  • Assume