The After Hours Program
The After Hours Program (AHP) is a service designed to have specially trained nurses provide telephone triage, assessment, advice and access-to-care information for a parent concerning their ill child. The Program is a contracted service with primary care pediatrician practices to answer their after-hours telephone calls. The primary care provider or their designate remains on call in case the nurse or the patient’s caller needs to speak with them.
The AHP provides:
- Telephone triage and advice performed by qualified nurses using computerized, standardized protocols that are monitored by a quality improvement program
- An efficient, timely system for providing the primary care physician (PCP) with information regarding telephone contacts and after-hours patient care for their patients
- The ability to individualize the services to each PCP’s preferences for hours of coverage, feedback and service sites for after-hours medical care and admissions
- Assurance that all patients will be directed back to the PCP for ongoing care after contact with the Program
The computerized protocols include triage and treatment for episodic types of illnesses only.