Family-Centered Care

History of Family-Centered Care at CHOP


The Children's Hospital of Philadelphia (CHOP) establishes a Family Faculty, with teaching forums that include new employee orientation, nursing seminars, as well as partnering with students from the University of Pennsylvania School of Medicine and the University of Pennsylvania School of Nursing and Allied Health Professions.


Children's Hospital creates the Family Consultant Program. Today, CHOP has paid professional family leaders on staff (whose children are or were patients at the Hospital). The consultants meet with families and staff to create programs that bring a patient and family voice to communications and patient care.


CHOP establishes the Family Advisory Council, which works to inform senior administrators and clinical leaders at the strategic planning level while also working with key Hospital committees when planning and creating new programs. Completed projects include family-friendly Web design, family beepers and communications materials, including “A Families' Guide to Billing” and a patient/family orientation video.


Children's Hospital opens The Connelly Resource Center for Families in the main building, providing space for information, support and other resources. Today, CHOP also has five family resource centers in ambulatory care locations throughout our network.


CHOP forms the Youth Advisory Council (YAC), a group of teenage patients who meet monthly to provide input to improve the Hospital socially and physically for patients and families. Projects include leading Grand Rounds, creating a training video for the healthcare team, conducting patient food surveys, developing teen night activities and hosting a leadership conference for area youth leaders.


A family-centered approach to care continues to influence patient care practices at Children's Hospital. CHOP provides a family presence at physician-led patient rounds and in the Emergency Department during resuscitation; family sleep space has been incorporated into the new unit design of critical care beds in the CICU and PICU; and family members are represented on key Hospital committees including bioethics, clinical research and patient safety.


CHOP opens a new Outpatient Welcome Center for patients and families. Family members continue to be included as equal participants in numerous committees, task forces and unit-based workgroups to help plan, evaluate and improve care and services to children and their families.


Children's Hospital introduces the Little Rock Foundation Family Resource Room, a resource room for blind, visually impaired, deaf and hard-of-hearing children and their families. The Little Rock Resource Room offers high-tech amenities such as a computer that scans books and reads them aloud, a phone that allows parties to communicate by typing instead of talking and Braille typewriter and embosser that allows children to print documents in Braille from a computer. These resources and many more help children integrate into the community.


CHOP launches the Family-Centered Care Intranet site, which is a vital tool to help communicate with staff the principles of family-centered care and information about the many resources available to families across the CHOP network.


Children's Hospital introduces Family-Centered Care Grand Rounds to educate CHOP physicians, fellows, residents, nurses and other allied health professionals about the value, benefits and best practices of family-centered care.

The Hospital also collaborates with the simulation department to develop a library of family-centered care-focused scenarios, and recruits, trains and implementes family actors into those simulations.

CHOP incorporates the family voice into the Hospital's patient safety work, including adding family consultants as trainers in safety classes, family presentations to the Board and input from the Family Advisory Council into programs/policy.


Children's Hospital centralizes resources related to family-centered care into one department — Family Relations.

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