Family-Centered Care

Family-Centered Care Programs 

As a family member, whether you are visiting The Children's Hospital of Philadelphia for a single outpatient appointment, for a day in the Hospital or for an extended inpatient stay, you have access to services designed especially for you and your family. Partnership with families is the foundation of our Philosophy of Care and we are committed to providing the best patient- and family-centered care and services to you and your child.

Photo of the Family Advisory CouncilFamily Advisory Council

The goal of The Family Advisory Council (FAC) is to provide the patient and family perspective and to share expertise to support the hospital's family-centered care objectives. The Council welcomes any CHOP employee looking for input on a project, policy or program to schedule a time to come to a council meeting.

Our council is comprised of a broad representation of families from diverse backgrounds with diverse diagnoses and experiences within the CHOP network. The council also includes staff from many disciplines, all committed to advancing family-centered care.

Council meetings

The Family Advisory Council meets 10 months of the year, from September to June. Meetings are held on the second Thursday of the month, from 5 p.m. to 7 p.m. Dinner is provided for members and guests.

Membership information

Members of the Family Advisory Council are caregivers whose child(ren) are or have been served at CHOP, as well as staff from many areas of the institution. The council collects applications for those interested to be considered as new members each year. Interested candidates will be interviewed and those selected will participate in a Family Leader orientation in order to begin service on the Family Advisory Council in September.

If you are interested in becoming a member of the Family Advisory Council, please let us know at familycenteredcare@email.chop.edu, or to learn more, view our information about getting involved.

Accomplishments

In partnership with Hospital administrators and staff, the Family Advisory Council has impacted the way care is delivered in every area of our healthcare network. The following is a small sampling of the products of that collaboration.

For more information on the Family Advisory Council, email familycenteredcare@email.chop.edu.

Family Faculty

The Family Faculty is comprised of adult family members who are related to a child who is or has been cared for at Children's Hospital who share stories about their lives both inside and outside the hospital. Family Faculty present to medical students, physicians, nurses, support staff, administrators, non-clinical staff and new employees. They suggest strategies for collaboration and teach about the principles of patient- and family-centered care from a family and patient perspective.

Members are diverse in ethnicity, culture and background, as well as in their child's diagnosis and the types of services they received or are receiving. Over the years, Family Faculty members have included mothers, fathers, grandparents, adult siblings and adult patients who received care at CHOP.

Membership information

We are always interested in recruiting new members of the Family Faculty. Any parent, adult patient or adult family member of a child who received care at any CHOP location is eligible to apply. The Family Faculty share the same qualities of the many families who serve as advisors throughout The Children’s Hospital of Philadelphia.

Recent presentation topics

Family Faculty members present to staff in all areas of the Hospital. Some of their recent presentation topics include:

Youth Advisory Council

Youth Advisory CouncilThe Youth Advisory Council (YAC) serves as an advisory group who provides the unique perspective of the child or teen regarding programs and policies at Children's Hospital. This is an opportunity for patients and siblings to voice their opinions and concerns regarding their needs, and to have an impact on the care they receive. Formed in the fall of 1999, the council has worked with many departments in the Hospital to ensure that the patient’s perspective is heard throughout the institution.

Council meetings

Beginning in September and ending in June, the council meets on the second Monday of each month for approximately 2 hours, from 5:30-7:30 p.m. Dinner is provided for members. During meetings council members meet with Hospital staff, work on projects, and sometimes host special events for patients. Parking vouchers are provided for parents.

Membership information

New council members are accepted throughout the year, and are nominated by CHOP staff. In general, YAC members are 12-18 years old, are patients or siblings of patients, have had several inpatient or outpatient experiences at CHOP and are able to offer constructive feedback regarding ways the Hospital can improve the care it provides. Council members are also expected to attend monthly meetings.

Accomplishments

For more information about the Youth Advisory Council, please email yac@email.chop.edu.

Family Consultants

Family Consultants are parents of children who have received medical care at CHOP. They are employed by the Hospital to partner with staff to bring the family voice and perspective to every area of the hospital.  Family Consultants bring a unique understanding and expertise having "walked in the shoes" of families of children being treated at CHOP.  They are a valuable resource, insuring that the family voice is represented throughout the organization. Family Consultants are available to participate at all hospital locations.

Coffee hours

Similar to a continental breakfast, beverages, bagels, fruit and Danish are offered to inpatient parents looking to take a break from their child's unit. The Coffee Hours are coordinated, managed and hosted by the Family Consultants, Women's Committee members and other hospital volunteers, and are held in various locations throughout the hospital. Your child's nurse can give you more information. 

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