Family-Centered Care

Resources for Families 

Effective communication between families and members of their child’s healthcare team is at the heart of family-centered care and is the goal of everyone at The CHOP. When you share information and observations about your child and learn about your child’s treatments, medications and procedures, you help to create a partnership with the healthcare team that keeps your child safe and advances his or her health.

To help foster open, transparent communication, we have collaborated with families on our Family Advisory Council to create communication tools and tip sheets to help you open an exchange of information with your child's healthcare providers. These sheets can be printed and/or saved on your personal computer for continued, repeated use.

Tip sheets

Talking to your child’s healthcare team
This tip sheet on overall communication helps you better prepare for doctor appointments and stays in the Hospital.

Patient safety: tips for families
CHOP is committed to patient safety and keeping every child safe every day. Excellent communication between staff and families helps us reach that goal, and this tip sheet is a guide for parents to become partners in their child’s care. For more information about your role in safety, see patient safety.

Questions about my child's medications
Medication safety is very important. Medicine can help your child get well or control a condition. But it can also harm your child if it is not given correctly. Asking these questions will help youpartner with your child’s healthcare team so your child is given medication safely.

Quick medication safety tips for parents
These medication safety tips show what you can do at the doctor's, in a healthcare facility, at the pharmacy, or while you're at home to help ensure that your child is given medication safely.

Phone tips for families
Frequently, important information is exchanged with your child’s healthcare team over the phone — whether it is to make an appointment, get information or report a change in your child’s status. This tip sheet coaches you on best practices for communicating on the phone.

Patient and family tips for participation in rounds
When your child is an inpatient at CHOP, every day the healthcare team will visit his or her room as a group to discuss the child’s current status and the plan of care. These visits are called rounds, and you are encouraged to participate. This tip sheet tells you what to expect and how to most effectively partner with healthcare providers during this important time of information exchange.

Building partnerships through collaboration with families
CHOP strives to integrate the patient and family point of view in all we do. Family members and patients are partners in our mission to provide the best, safest care possible. As we create and improve programs and policies, you may be asked to share your experience and provide feedback. This tip sheet will help you evaluate and respond to opportunities to contribute to family-centered care.

Things I don’t want to forget: 8 ½ x 11-inch
Things I don’t want to forget: 4 x 5-inch (two per page)
Available in two sizes, this sheet helps you prepare for a visit to CHOP, whether for an appointment or an inpatient stay, by encouraging you to write down specific topics you want to address with your child’s healthcare team.

Managing healthcare finances
Tips about managing healthcare-related finances. Includes a phone log sheet to help you keep track of all your conversations with insurers and billing staff.

The promise of partnership: What family-centered care means at The Children's Hospital of Philadelphia
A one-page summary of the core principles of family-centered care and the FCC programs offered at The Children's Hospital of Philadelphia.

Additional resources

CHOP Family News
This quarterly newsletter provides useful information for patients' families and visitors.

Web and print resources
The Children's Hospital of Philadelphia partners with national organizations that support our mission in patient- and family-centered care.

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