International Patient Services

The goals of International Patient Services at Children's Hospital are to:

  • Provide the children of the world with access to the most skilled specialists in pediatric medicine
  • Make a family's experience with our Hospital as easy, comfortable and supportive as possible

International Patient Services offers many amenities to support your family while you are in Philadelphia. These are some of the professionals who you’ll work with during your stay, outside of your medical team.

International Access Coordinator

This staff member is typically the first person you talk to when calling International Patient Services at The Children’s Hospital of Philadelphia. This person will collect two things from you: an initial intake form which you have filled out with your child’s information, and your child’s medical records.

When your family arrives in Philadelphia, the International Access Coordinator continues to be an ongoing resource. The Coordinator will answer any questions you may have and work hand-in-hand with your Clinical Coordinator to ensure your child has access to all services deemed appropriate by your child’s physicians.

Clinical Coordinator

Your family will be assigned a dedicated Clinical Coordinator to help you schedule your child’s initial appointment and will support you during your time at CHOP. Our clinical coordinators are experienced nurses who will:

  • Coordinate medical care including follow up appointments, procedures, equipment and medication
  • Provide a connection between your family and your embassy or insurance company

Medical Interpreters

Our full-time, Arabic-speaking medical interpreters make it possible for you to communicate easily with your child’s care team. Our Medical Interpreters will:

  • Greet your family at your first appointments
  • Be a connection between your family and International Patient Services
  • Attend appointments with your family
  • Assist with potential concerns and communication regarding medical issues
  • Ensure you understand the medical treatment your child is receiving
  • Meet and update your family throughout treatment

Learn more:

Contact Us

Reach an International Care Coordinator at:

001-267-426-6298

International Patient Services is a program within the International Medicine department at The Children's Hospital of Philadelphia.