Our Amenities
During a child’s illness, a family should be free to focus their attention on the child and his or her care. The International Patient Services Department offers many amenities to support the family in this endeavor, including an International Patient Services Coordinator to assist the family in scheduling their initial appointment and to help manage the many details involved with planning a trip to The Children's Hospital of Philadelphia.
Once a family arrives in Philadelphia, the International Patient Services Coordinator continues to be an ongoing resource. The Coordinator will meet the patient and family at the Hospital, arrange a tour of the Main Campus and answer any questions the family may have.
The goal of the International Patient Services Department is to make a stay at The Children's Hospital of Philadelphia as comfortable and convenient as possible.
Discounted air travel from Lufthansa Airlines
Lufthansa German Airlines offers a comprehensive global route network linking Philadelphia with major cities around the world. As the mobility partner for patients undergoing medical procedures with The Children's Hospital of Philadelphia, Lufthansa offers special prices and flexible conditions in First, Business and Economy Class to patients and their travel companions.
When you make your reservation, enter the code USFLI in the “Access to Event Booking” area. This will take you into an online booking platform that will automatically calculate the discount offered or provide you with an even better offer if another promotional fare is available.
Please note that you may have to enable pop-ups on this site – otherwise the booking platform window will not open.
These discounted fares are also available via your IATA / ARC Travel Agent. Please refer your Travel Agent to lufthansameetingsandevents.ber@dlh.de for the manual ticketing instructions.
Additional amenities
Interpreter services
Professional medical language interpretation is available to families around the clock, to ensure that communication is always clear.
- Learn more about Language Services at CHOP
CarePages websites
Families have the ability to create a free, personal website to help them quickly and easily share news and messages with loved ones, no matter how far away they may be.
- Learn more about CarePages
Room Service (patient and family meal program)
Our patient and family meal program is called Room Service because, just like a hotel, we offer patients and families the ability to choose what they want, when they want it.
- Learn more about Room Service
Wireless internet access
Wireless access to the Internet is provided at no cost to families. To connect, you must have a laptop computer with a wireless card.
Contact Us
Call an International Care Coordinator:
- 001-267-426-6298
- Fax: 001-267-426-4991
- Appointments and Questions
- Refer a Patient
