Family-Centered Care

At The Children's Hospital of Philadelphia, we honor the central role families play in the lives of children and believe that collaboration is the key to the best possible outcomes. This philosophy is called family-centered care, and you can see it in our interactions with families and the support they receive.

Throughout the hospital and in the Newborn/Infant Intensive Care Unit (N/IICU), we strive to treat you with respect and make sure that the all-important communication between you and the clinical team is ongoing and open, and that the information shared is complete and unbiased. This approach allows you to feel more supported and involved during what can be an extremely difficult time.

We also design our services and spaces with families in mind. For families in the N/IICU, they include the following:

Family support services

We know that having your baby transported to our unit is a very stressful experience. To help you during this time, we offer a variety of support services:

For more details about family support services, see resources for families.

Family spaces

Family space is a priority in the Newborn/Infant Intensive Care Unit. Here are some of the areas that meet the special needs of parents:

See resources for families for more details.

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Contact the N/IICU

Caring for your newborn

Read our Caring for Your Newborn guide.

Family-centered Care at CHOP

To learn more about the value of parental involvement in a child's care, see family-centered care.

Power of Pumping

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