The Children's Hospital of Philadelphia
Patient and Family Guide to The Children's Hospital of Philadelphia — Communication
Ray Hendricks, Social Worker: In my experience as a social worker, when families fully understand their child's condition, they can cope with it more effectively. The most valuable resource for finding information is in the Connelly Resource Center for Families located on the 8th floor of the Main Hospital building.
Here you will find a family and child lending library where you can check out books, magazines, and videos. Services for families include computers with internet access, fax machines, copiers, and courtesy phones. Our lounge includes information about the Philadelphia area, resources within the hospital, lockers, a kitchen area, laundry facilities, and sleep rooms. Our family consultants hold coffee hours for families in the lounge. The Connelly Center also includes a learning center. We have two classrooms and a learning lab where nurses help teach families to care for the medical needs of their children.
It's very important that families are able to communicate effectively with staff. For any special communication needs such as foreign language translation or sign language interpretation for the hearing impaired, please ask a staff member or consult your family handbook where you'll also find detailed instructions on using your phone.
We understand how important it is for family members to be together during a child's hospital stay. We encourage you to work with your child's team to develop a plan that can involve families and friends.