Financial Matters

Financial Matters:
Do you know your insurance?

Managing the financial aspects of your child's care can be stressful. Understanding your insurance plan and your financial responsibilities before you arrive at CHOP will make getting your child the care he or she needs much easier. We're here to help you work with your insurance provider. These are some of the questions The Children's Hospital of Philadelphia insurance specialists can help you answer.

What are my financial responsibilities?

Although your health insurance plan may cover services at CHOP, you may still be required to make a payment at the time of your visit using cash, a check or a credit card. The amount will vary depending on your plan. Get help understanding cost-sharing (co-pays, co-insurance, deductibles) and your health insurance » 

What can I do to manage these responsibilities?

It is important that you provide CHOP with your family’s most up-to-date health insurance information and that you understand your plan, its benefits and its requirements. Please ask questions of your insurance plan provider and of insurance specialists at CHOP — we are here to help you.

Families have also found it helpful to keep detailed records of appointments, bills and payments. Review tips for managing healthcare expenses » 

What resources are available to me?

Our staff of insurance and billing specialists is here to help you find answers to your pre-visit questions, explain your child’s bill and provide information about financial assistance. Here’s how you can reach us:

  • Pre-visit questions, call 1-800-664-7855
  • Answers to your Hospital bill questions, call 1-800-283-3055 
  • Answers to your Physician bill questions, call 1-877-724-2467
  • Answer to your Home Care bill questions, call 1-800-866-1242
  • Information about financial assistance programs, call 1-800-974-2125
  • Information for international patients, call 001-267-426-6298
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Contact Us

Reach the Pre-Visit Financial Counseling Hotline at


For answers to your Hospital bill questions, please call


For answers to your Physician bill questions, please call


For answers to your Home Care bill questions, please call


International Visitors

Learn about the services we offer international patients.