For Patients and Visitors

Amenities

Our goal is to make your stay at The Children's Hospital of Philadelphia as comfortable and convenient as possible. The following are listed alphabetically, and are linked to more information where applicable.

ATM (Automated Teller Machine)

ATMs are located: on the first floor of the Main Building in the cafeteria corridor (Wells Fargo), in the exterior vestibule of McDonald's restaurant (Wells Fargo), on the first floor of the Richard D. Wood Pediatric Ambulatory Care Center (Wells Fargo), and on the first floor of the Children's Seashore House (American Heritage Federal Credit Union). 

Banking

The closest banks to the Main Hospital building are as follows:

CarePages

CHOP offers patients and their families the ability to create free Web pages, called CarePages, to help keep in touch with family and friends. Please visit the CarePages site for more information.

Coffee Hours

Similar to a continental breakfast, beverages, bagels, fruit and Danish are offered to inpatient parents looking to take a break from their child's unit. Coffee hours are hosted at different times in different areas throughout the Hospital. Your child's nurse can give you more information.

Computers

Please see "Internet access" below.

Family newsletter

CHOP Family News is a quarterly newsletter that highlights the wide array of services available to families.

Food Services

For information about the Hospital cafeteria, food services for your child and our snack shops, please visit the Food Services section on this site.

Gift Shop

The Hospital gift shop, part of the Shops at CHOP, is located on the first floor of the Main Building. Here you can purchase gifts, toiletries and a variety of snacks. Also in the Shops at CHOP is the Kohl's Safety Center. Here you'll find information on keeping children safe and items such as bike helmets, car seats and smoke alarms at a low cost.

Family and friends can also order gifts for inpatients online by visiting our online gift shop. Gifts ordered by 3 p.m. are usually delivered the same day, barring any medical restrictions the patient may have.

Internet access

There are several ways you can connect to the Internet while your child is hospitalized. Wired computers are available for your use in the Family Library, located within The Connelly Resource Center for Families on the 8th floor of the Main Building. Check with your child's nurse for Library hours. Some inpatient units have wired computers for family use in their family lounges and playrooms. Check with your child's nurse or child life specialist for more information.

In addition, wireless access to the Internet is provided at no cost to families in the Hospital, Children's Seashore House, the Wood Center and the Abramson Research Building. To connect, you must have a laptop computer with a wireless card, and choose "chopguest" as the wireless network. Some sites, deemed inappropriate, are blocked from access.

Lactation rooms

Private lactation rooms are available for nursing mothers 24 hours a day, 7 days a week. No key or sign-in is necessary - rooms are available on a first-come-first-served basis. Each room is equipped with a Medela Symphony breast pump, sink, microwave for sterilizing equipment and a comfortable chair.

Your child's nurse can provide you with a pump kit to use with the pump, and directions to the closest lactation room. For more information about our lactation program, please contact one of our lactation specialists at 215-590-4442.

Language Services

Language interpretation, including American Sign Language interpretation, is available at no cost to families. Telecommunications Devices for the Deaf (TDD), TTY and Voice Carry Over telephones are also available. For more information about our language services, please visit our Language Services page.

Mail

Mail for your child should be addressed to:

Your child's full name and room number
The Children's Hospital of Philadelphia
34th Street and Civic Center Blvd.
Philadelphia, PA 19104-4399

A United States Postal Service mailbox is located outside the Main Hospital entrance, next to the bus stop.

Parking

Parking is available beneath the Main Hospital Building and the Richard D. Wood Pediatric Ambulatory Care Center. Parking is discounted for patients and their parents. For more information about parking, please visit the Directions and Parking page on this site.

Pharmacy

Prescription and non-prescription medications are available at the CarePlus CVS/pharmacy located on the first floor of the Main Building, just inside the main entrance. CHOP prescriptions as well as other, commercially available medications are available. The pharmacy is open from 8 a.m. to 9 p.m.,  Monday through Friday, and from 8:30 a.m. to 6 p.m. on the weekends.

Phone Service

A telephone is provided in your child's room for your convenience. Incoming calls may be received between 7 a.m. and 9 p.m. After 9 p.m., incoming calls will go to a recorded announcement. Families from New Jersey can call the Hospital using a local number, 856-964-5626, to reduce long-distance charges.

Calling within the Hospital and locally, within the city of Philadelphia, is provided at no cost to you. Calling outside Philadelphia requires you to provide the operator with billing information such as collect, third party billing and calling card numbers.

Courtesy phones

Courtesy phones are provided in the Main Building lobby, the Emergency Department, the ADA CARing for Kids Welcome Center and inside the Wood Building entrance. Families may use these phones to call area hotels, taxis, Wheels Inc. (medical assistance transportation) and the Ronald McDonald HouseTM free of charge.

Public phones

Pay telephones are located outside most Hospital units and on the first floors of the Main Building and Wood Center.

Cell phones

Operating cell phones within the Hospital can interfere with some patient monitoring equipment. As a safety precaution, cell phones are prohibited in many patient care areas. Before using your cell phone, please check with your child's nurse.

Showers

If your child is in a "single" room, you may use the shower in his/her bathroom. If your child's room does not have a shower, ask your child's nurse to direct you to a shower near the unit. If your child is in a "double" room, we ask that you not use the shower in the room. Your child's nurse can direct you to the closest shower facilities. Parents may also use the shower in The Connelly Resource Center for Families on the 8th floor of the Main Building.

Washers and dryers

Laundry facilities are available for families in The Connelly Resource Center for Families on the 8th floor of the Main Building, and on each of the "South" units. Laundry soap is provided.

  • Print
  • Share

Contact Us