Visit/Contact a Patient at The Children's Hospital of Philadelphia
A visit from a group of friends. A colorful bunch of balloons. A cuddly stuffed animal. Nothing brightens a hospitalized child's day more than contact from a family member or friend. Here you'll find all the information you need to contact or visit a patient at The Children's Hospital of Philadelphia.
Contact a patient by phone
To contact a patient at the Hospital, you will need the patient's full, correct name. Call our Patient Information line at 267-426-0382. The operator will give you the patient's hospital room phone number. Please note that the patient's parent can choose not have this information available, and if that is the case, the operator will not disclose the phone number.
Under no circumstances will the operator disclose information about a patient's medical status, room number or any other personal information.
Send a patient an e-Card
From our Web site, you can choose and send an e-Card to any inpatient in the Hospital. Please keep in mind that e-Cards can only be delivered to inpatients, and will take 1-2 days to be delivered. Learn more about e-Cards.
To send mail or packages to a patient
To send mail to a patient at Children's Hospital, please address it as follows:
Child's full name and room number
The Children's Hospital of Philadelphia
34th Street and Civic Center Blvd.
Philadelphia, PA 19104-4399
Visiting information
The following information is provided to help you plan your visit to The Children's Hospital of Philadelphia. Our guidelines are designed to help protect our patients, their families and other visitors. Please read this information carefully. Your understanding is important for the safety of our patients.
Please note: Due to the expected severity of this year's flu season, we have created a new visitor policy for the winter flu season.
Visitor indentification
Visitors are asked to check in upon entering the building and obtain a visitors pass. Visitors entering the Main Hospital building can check in at the Information Desk located in the Main lobby. Visitors entering the Wood Building can check in at either the Information Desk in the first floor lobby, or at the ADA CARing for Kids Welcome Center on the second floor, just off the elevators. The visitors pass must be worn during your visit, and a new pass must be obtained every day you visit.
Visiting hours
Visiting hours for patients' relatives and friends are 10 a.m. to 9 p.m. Immediate family are welcome to be present at any time, and one parent or guardian is invited to stay overnight.
Latex balloons
Latex balloons are not allowed at Children's Hospital, because many children have allergies to latex. Mylar balloons are allowed, and are available in our gift shop on the first floor of the Main Building.
General visitor guidelines
- No more than four people (two parents, legal guardians or caretakers and two visitors) may visit a patient at one time.
- We ask that you plan any visits by young children with the nursing staff.
- Visitors with colds, coughs or other contagious illnesses are asked to remain at home until they are well.
- Children or adults who have been exposed to contagious diseases such as chickenpox must talk to the patient's nurse before visiting.
- The Hospital reserves the right to limit visitors in the best interests of patients, families, visitors or staff.
- Children's Hospital is a smoke-free institution. Designated smoking areas are located outside the Hospital buildings.
Contact Us
- 215-590-1000
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