Laial Bitar Laial Bitar is a Patient Care Navigator for Global Patient Services at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background As a multilingual Patient Care Navigator, Laial supports international patients at CHOP. Her role is integrated into patient services, from meeting with international families upon arrival, to maintaining effective communication with families for their entire stay. She also provides an orientation to new families, including an introduction to the care team, a tour of the facility, and assistance in arranging appointments. Titles and Academic Titles Patient Care Navigator, Global Medicine Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.