Irena Lala

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Irena Lala is a patient access coordinator for Global Patient Services at Children's Hospital of Philadelphia.

Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467)


As a Patient Access Coordinator for Global Patient Services, Irena works as a liaison between incoming families and the various departments at CHOP. She coordinates the arrival, clinical review, and medical appointments for international patients coming from around the world. The Patient Access Coordinators work seamlessly with members from other departments in the Hospital to ensure all aspects of families’ visits are coordinated and convenient.

Irena started at CHOP as an Intake Coordinator for the GPS team where she handled the intake of new international patients. Before joining CHOP, Irena has many years of experience working with children as an Italian teacher. She worked with children of all ages and communicated with parents from a variety of backgrounds. In addition to teaching, Irena brings five years of experience as a medical interpreter to the GPS team.

Irena speaks four languages – English, Albanian, Italian, and French.

Education and Training

Undergraduate Degree

BA – Italian Language & Literature, Minor in Translation and Interpretation, University of Tirana, Tirana, Albania

Additional Training

Bridging the Gap Medical Interpreter Training

Titles and Academic Titles

Patient Access Coordinator, Global Patient Services

Departments and Services