Irena Lala Irena Lala is a patient access coordinator for Global Patient Services at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background As a Patient Access Coordinator for Global Patient Services, Irena works as a liaison between incoming families and the various departments at CHOP. She coordinates the arrival, clinical review, and medical appointments for international patients coming from around the world. The Patient Access Coordinators work seamlessly with members from other departments in the Hospital to ensure all aspects of families’ visits are coordinated and convenient. Irena started at CHOP as an Intake Coordinator for the GPS team where she handled the intake of new international patients. Before joining CHOP, Irena has many years of experience working with children as an Italian teacher. She worked with children of all ages and communicated with parents from a variety of backgrounds. In addition to teaching, Irena brings five years of experience as a medical interpreter to the GPS team. Irena speaks four languages – English, Albanian, Italian, and French. Education and Training Additional TrainingBridging the Gap Medical Interpreter Training Undergraduate DegreeBA – Italian Language & Literature, Minor in Translation and Interpretation, University of Tirana, Tirana, Albania Titles and Academic Titles Patient Access Coordinator, Global Patient Services Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.