Samantha Norman Samantha Norman is an operations coordinator for Global Medicine at Children’s Hospital of Philadelphia. Locations: Main Campus Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background As an Operations Coordinator for Global Medicine, Samantha works with and assists our Clinical and Access Coordinators to best serve our international families. This includes creating cost estimates for self-pay families, working with insurance companies to verify benefits and authorize services, generating single case agreements for non-participating insurance, procuring medical equipment and services for international patients, as well as assisting with daily operations. Samantha is dedicated to providing families with the appropriate assistance and resources they need, while helping them as best as possible with financial issues and concerns so that they can focus more on the care and health of their loved ones. Prior to Samantha joining the Global Medicine Department in 2017, she worked as a Care Coordinator at Nassau University Medical Center in New York where she helped pioneer the DSRIP Care Transitions program and helped patients with complex medical needs navigate through the healthcare system. While working at Nassau University Medical Center, Samantha also obtained her MBA in Healthcare Administration. Samantha is very passionate about healthcare and helping others. She enjoys meeting new people and learning from the diverse population we serve in the Global Medicine department. Education and Training Undergraduate DegreeBS in Health Services Administration - James Madison University, Harrisonburg, VA Graduate DegreeMBA in Healthcare Administration - Molloy College, Rockville Centre, NY Titles and Academic Titles Operations Coordinator, Global Medicine Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.