Shaila is an International Intake Coordinator for Global Patient Services. She is responsible for processing all new patient referrals that come from families, physicians, embassies, governmental health authorities, foundations, and insurance companies worldwide. She uses her international experience to understand families’ concerns and barriers and provides ongoing communication between the families and the clinical team throughout the intake process. Shaila is multilingual, speaking Italian and Spanish fluently, and enjoys learning other languages to understand and help the families that contact and visit Children’s Hospital of Philadelphia (CHOP).
Prior to joining CHOP in 2017, Shaila was involved in medical language interpreting and healthcare administration. With her experience and skills, she strives to deliver a positive patient experience for every family and is very dedicated to help achieve Global Medicine’s and CHOP’s goals.
Education and Training
Basic Life Support (BLS)
BA - York College of Pennsylvania, York, PA
Titles and Academic Titles
International Intake Coordinator, Global Patient Services
Departments and Services
Awards and Honors
2010, Dean’s List Award
Patient Experience Ratings
About the Patient Experience Rating System
The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments.
Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care.
The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.