Jordan Wadi Jordan Wadi is Lead Patient Care Navigator with Global Patient Services at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background As the multilingual Lead Patient Care Navigator, Jordan Wadi supports international patients at CHOP. His role is integrated into patient services, from meeting with international families upon arrival, to maintaining effective communication with families for their entire stay. He also provides an orientation to new families, including an introduction to the care team, a tour of the facility, and assistance in arranging appointments. Before starting at CHOP in 2013, Jordan Wadi was a Senior Customer Service representative at TD bank in Philadelphia. He also has extensive hospitality experience working as an Assistant General Manager of The Four Seasons hotels in Amman and Dubai. With more than 10 years of international customer service experience, Jordan aims to exceed every family's expectations. Jordan speaks two languages — English and Arabic. Education and Training Undergraduate DegreeBA in Hospital Management and Healthcare - Applied Science University, Amman, Jordan Titles and Academic Titles Lead Patient Care Navigator, Global Patient Services Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.