About the Financial Aspects of Care

Managing the financial aspects of your child's care can be stressful. Understanding your insurance plan and your financial responsibilities (what we used to call "financial matters") before you arrive at CHOP will make getting your child the care he or she needs much easier.

We're here to help you work with your insurance provider. These are some of the questions The Children's Hospital of Philadelphia insurance specialists can help you answer.

What are my financial responsibilities?

Although your health insurance plan may cover services at CHOP, you may still be required to make a payment at the time of your visit using cash, a check or a credit card. The amount will vary depending on your plan. We can help you understand your health insurance, including co-pays, co-insurance and deductibles.

What can I do to manage these responsibilities?

It is important that you provide CHOP with your family’s most up-to-date health insurance information. You should also understand your plan, its benefits and its requirements. Please ask your insurance plan provider and CHOP's insurance specialists any questions you have — we're here to help you.

Families have also found it helpful to keep detailed records of appointments, bills and payments. We have plenty of tips to help you manage your healthcare expenses.

What resources are available to me?

Our staff of insurance and billing specialists is here to help you find answers to your pre-visit questions, explain your child’s bill and provide information about financial assistance. Call or contact us online for help.

Next Steps
Pre-Visit Financial Counseling Hotline
Questions About Your Bill