Coronavirus Updates for Cancer Center Patients and Families

Updated March 25th

As we navigate this challenging, stressful time together, we want you to know that we are here for you. We would also like to provide updates on the many precautions we are taking to support broader public health efforts to reduce opportunities for spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff. Please note this is an emerging, rapidly evolving situation. We will be updating our community regularly with key information.

We are only seeing patients for essential appointments, urgent care and true emergencies at this time. If you need to come to one of our locations, please review the information below.

IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need. 

Urgent care

Our four pediatric urgent care locations remain open with regular hours.

Emergency Department

Our Emergency Department is open. Please only visit our Emergency Department if your child is experiencing a true emergency.

Telehealth options

CHOP is actively working to expand the use of video visits and other telehealth options as an alternative to some in-person visits when it is clinically safe and appropriate to do so. Details of this plan are being worked out and will be communicated as they are available.

Your provider’s office will contact you to discuss options for any upcoming appointments. In the meantime, we encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call your provider’s office.

The Cancer Center

Q: Are new patients being accepted?

Yes, we are accepting new patients. Second opinion consultations will be considered on a case-by-case basis. Contact our Intake Coordinators at 267-426-0762 to express interest.

Q: Have the hours changed?

No, we are still operating normal hours at our University City, King of Prussia and Voorhees, NJ, sites. Evening hours will continue at University City.

Q: Are visitors allowed?

Only two parents/caregivers will be permitted to accompany a patient. Siblings are not permitted with the exception of breastfeeding infants. All patients and caregivers are required to answer health screening questions honestly.

Q: What changes have been made at the Cancer Center given the COVID-19 pandemic?

Your family will receive a screening call from an oncology nurse on the day prior to your appointment. Also at time of check-in on the day of your scheduled visit, your family will undergo a secondary screening.

Also, you may notice that there are fewer physicians and nurses in the clinic. We are rescheduling some non-urgent appointments and procedures for patients who are off therapy over the next few weeks, so the clinic is far less busy than usual.

Q: Should I cancel my child’s appointment?

Our teams are reviewing each patient’s individual needs to determine if your appointment needs to happen as scheduled or can be postponed to a future date. You will receive a call if rescheduling has been recommended by your clinical team.

Q: My child’s appointment has been rescheduled with a new doctor. Why am I not seeing my regular oncologist today?

In order to support all inpatient and outpatient oncology patient needs at the hospital, your child may see a different provider for their visit. However, the covering provider will receive detailed information about your child and their care.

Q: I haven’t received a call to reschedule. Should I still come in?

Yes, if you have not received a call to reschedule, we are expecting your arrival. If you have made a personal decision to reschedule, please contact our scheduling office at 215-590-3025.

Q: My appointment was canceled. When will it be rescheduled?

The clinical team is reviewing each patient’s unique needs to determine when an in person or video visit is medically necessary.

Q: Who can I call if I have questions?

Our triage nurse is available to answer your questions and connect you with your provider. The nurse can be reached at 215-590-2299, every day from 8:30 a.m. – 5 p.m. If you work with a nurse navigator, they are also a great resource.

Helpful Resources

Get the answers to frequently asked questions around COVID-19.

Physical distancing (also called social distancing) is very important to help slow the spread of COVID-19, but it can be particularly hard for children. Watch this short video for helpful tips to make physical distancing more manageable.

Read our child life specialists’ tips for talking to children about COVID-19.

If your child’s healthcare provider has recommended testing, read these tips for preparing your child for drive-thru COVID-19 testing.

We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.

Next Steps
New Patients, Referrals and 2nd Opinions
Existing Patients or Family Members
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Get a Second Opinion

Our experts are here to review your child’s diagnosis and treatment plan, and work with primary oncologists as needed.

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Patient-Family Education

Review educational information for individuals and families facing childhood cancer.