Coronavirus Updates from The Center for Pediatric Airway Disorders
Updated July 20
"Is It Safe to Seek Care for my Child?"
As we navigate this challenging, stressful time together, we want you to know that we in the Center for Pediatric Airway Disorders are here for you. Your child’s ongoing care is just as important now as it was before the pandemic began. Don’t delay care. We are confident that we can safely provide the care your child needs.
We are open and safe, and currently seeing patients for all types of appointments. CHOP continues to take many precautions to support broader public health efforts to reduce the spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the continued safety of our patients, families and staff.
We will continue to update our families regularly with key information. Read below for more details about the many precautions in place to keep you, your children and our staff safe, and what to expect when you come in to see us.
Outpatient/In-person Clinic visits
At this time, our providers are scheduling in-person visits for essential appointments that we cannot effectively conduct through a telehealth platform. We are taking every precaution to make sure our in-person visits are safe and comfortable for all involved.
We understand that families may be anxious about returning to a doctor’s office. If you are worried about bringing your child to an appointment, we encourage you to ask questions and tell us about your concerns. We are confident in the procedures in place at all CHOP locations to deliver care safely.
WATCH: A Message from Our Clean Team
Telehealth video visits
The Center for Pediatric Airway Disorders is actively using video visits as an alternative to most in-person visits. From the comfort of your own home, we are able to make or review treatment plans, answer any questions or concerns, complete all of the necessary paperwork for surgery and even include other members of the care team when a multi-disciplinary approach is required. Call us at 215-590-3440 and our team will schedule the visit and walk you through the simple technology set up to ensure your visit goes smoothly. If a video visit is not appropriate for your specific situation, we will work with you to plan a safe, productive in-person visit.
Current patients: We are looking at every appointment and evaluating the best way to connect with you about your child’s care. We will contact you to discuss options for any upcoming appointments. In the meantime, we encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call us at 215-590-3440.
Second opinions and new patients: The Center for Pediatric Airway Disorders continues to accept new patients and requests for second opinions. At this time, we may be able to offer telemedicine visits as our initial introduction to you and your child to be sure we reduce unnecessary exposures for your family. From that visit we will partner together what will be the next steps in your plan of care (an in-person visit, a procedure in the office, surgery or a future follow up).
If you are seeking a second opinion or looking to refer a new patient, call us at 215-590-3440. Find instructions for getting set up for video visits with us.
We recommend that you check with your insurance carrier to see if telemedicine visits, telehealth visits, or video visits are a covered benefit under your plan as well as your financial responsibility for this visit.
Information to help prepare you for your telemedicine visit
Before the Visit
If you have a pediatrician outside the CHOP network, if you are able, please upload recent office visit letters or important information to MyCHOP. If your child has a tracheostomy tube or has an open stoma after decannulation, please take a photo of the stoma and upload it through MyCHOP prior to your visit so that we can review.
Day of the Visit
We recommend logging into your MyCHOP account on your phone or tablet approximately 20 minutes prior to appointment time and complete the Pre-Check In.
- If your appointment will be with GI, Pulmonary, or Speech as well as ENT, then please select the ENT appointment to enter the visit. Don't worry, we will all be there for the visit.
- Make sure your audio is on and the sound turned up so that you can hear us and we can hear you.
- Please be in a well-lit room so that we may see you and your child clearly.
- Have a flashlight and plastic spoon nearby so that we can attempt to see the back of the throat. (If possible, having a second adult is helpful to have around that time we need to look in the throat.) We will coach you through the exam.
- We recommend uploading a photo of your child's throat through MyCHOP before your visit (we suggest using a flash light to capture the photo of the back of the mouth).
- If your child is going to have their skin checked, such as a surgical site, during this visit, please have that area uncovered and ready to be shown.
During the Visit
You will first speak with a nurse practitioner to review medications, allergies, and answer some questions. The doctor will then join the call. Do not be alarmed if you see a few faces on the screen. We are a team, including you, in your child’s care.
We will then guide you during the physical exam on where to focus your camera. Then all together we will discuss our plan of care with you and answer any of your questions. An after-visit summary will then be sent to you via MyCHOP.
The safety of our patients, families and staff is our top priority. As part of our efforts to reduce the risk of inadvertent exposure to COVID-19, CHOP has modified the way we schedule surgeries and procedures to minimize any exposure risks. Our waiting rooms, recovery areas, and arrival times have been carefully updated to minimize your exposure to anyone other than essential personnel.
If your child requires surgery, we will require testing for COVID-19 to be done before undergoing the procedure. Testing must occur no earlier than 48 hrs prior to the day of surgery (2 days before the surgery date) and needs to be done at a CHOP site with a referral from our care team. We can work with you to make this testing as convenient as possible. If your child is concerned about the test, we can contact Child Life to help them prepare in age appropriate ways or you can watch a video here.
Additional safety information during the COVID-19 pandemic
IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.
Read more about visitor restrictions, cleaning protocols, protective masks, and the many other safety measures in place:
We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.