Coronavirus Updates for Orthopaedic Patients and Families
Updated May 18
"Is It Safe to Seek Care for my Child?"
As we navigate this difficult and unusual time together, please know that we in CHOP Orthopaedics are here for you. There are many precautions we are taking to support broader public health efforts to reduce the spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff.
We want to reassure you that we are confident that we can safely provide the care your child needs.
We will be updating our families regularly with key information. Read below for more details about the precautions in place to keep you, your children and our staff safe, and what to expect when you come back to see us.
After much preparation throughout the COVID-19 pandemic, we are planning to gradually and carefully resume more in-person visits for essential care. We would not offer these services until we were confident we could do so responsibly and safely. Here’s what you can expect when you come back to see us.
Orthopaedics telehealth video visits
The Division of Orthopaedics is actively using telehealth, including video visits, to continue providing care at this time when it is clinically safe and appropriate to do so. If you are interested in a telehealth visit, send a message requesting an “Orthopaedic Telemedicine Visit” through your MyCHOP account, or call our office at 215-590-1527 and our staff will assist you with setting up your visit. We encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call us.
Find instructions for getting set up for video visits with a CHOP orthopaedics doctor or provider. If necessary, our staff will contact you with instructions on how to upload radiology imaging for you telehealth visit.
At this time, orthopaedic surgery is only being offered to treat emergencies or conditions that should not wait several weeks. We are assessing each previously scheduled operation, and looking forward in 4-week intervals. We will continue to re-evaluate. If your child requires surgery, they will be tested for COVID-19 before undergoing the procedure. Testing 1-2 days before the scheduled procedure is recommended.
Second opinions and new patients
Over the past several weeks we have been hearing from many families who have been told that their child needs orthopaedic surgery and would like a second opinion from CHOP orthopaedic experts. Such surgical second opinion requests can be greatly facilitated using our referral nurse navigator. Depending on the specific problem, the second opinion could be in person, or through telemedicine, as medically appropriate. If you’re seeking a second opinion, please fill out this form or call 215-590-1527.
Additional information during the COVID-19 pandemic
IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.
Urgent care and emergencies
Our four pediatric urgent care locations remain open with regular hours. Urgent care video visits are also now available as an option for families. Our Emergency Department is open. Please only visit our ED if your child is experiencing a true emergency.
Restricted visitation procedures are in place for all appointments and hospital visits. To keep our patients, families and staff safe, we ask you to reduce the number of parents or caregivers as much as possible to all CHOP sites. The current COVID-19 restricted visitation policy is that no more than two healthy parents or caregivers (18 and over) are allowed to visit patients in the hospital or accompany patients to any appointment at a CHOP location.
Parents and caregivers cannot be ill (must be without fever, cough or other concerning symptoms), nor have testing pending for COVID-19. Siblings are not permitted, with the exception of breastfeeding infants. Some clinical areas with high-risk patient populations have additional visitation procedures and policies in place. Please contact the clinical area directly for more information.
If you visit any CHOP facility at this time, you’ll notice that all employees are wearing protective masks. We take this extra precaution to prevent possible COVID-19 exposure between staff members. By staying healthy, we’ll be sure to be here when you need us.
Based on CDC recommendations for the public, CHOP now asks that all parents and caregivers visiting a CHOP facility wear a mask as an extra layer of protection. Upon arrival, parents and caregivers will be provided with a disposable mask along with a storage bag and instructions. We appreciate your support in wearing a mask to help keep everyone safe.
Read more about the many safety measures in place:
We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.