CHOP Urgent Care Video Visits for Kids

CHOP’s pediatric Urgent Care Centers provide fast, convenient, after-hours care for children with non-life-threatening illnesses or injuries that don’t need the resources of an emergency room. CHOP Urgent Care video visits offer another option for families to be seen by one of CHOP’s board-certified pediatricians without leaving home.

Urgent Care video visits are helpful if you aren't quite sure about your child's illness and you want to seek the care and advice of a CHOP pediatrician, directly from your home. These telehealth visits are an additional option to help you and your family at this time.

How it works

All video visits start with a call to CHOP to be scheduled.

  • To get started, call 610-337-3232 and select option 7 for Urgent Care. Our team will walk you through the process and schedule a video visit with one of our CHOP pediatricians.
  • Video visit hours are the same as our site hours.

Please call 911 immediately if you feel your child is having a medical emergency.

What kind of urgent care visits can I do by video?

Urgent Care video visits are helpful for complaints of rash, fever, seasonal allergies, sore throat, minor injuries (sprains and strains), eye problems (pink eye, conjunctivitis), bites and stings, or to determine need for COVID-19 testing, among other concerns.

Drive-through testing after your video visit

During your video visit, your provider may determine your child needs follow-up testing to confirm their diagnosis and guide proper treatment such as a prescription for an antibiotic. If needed, your provider will order the test or lab and provide instructions.

As part of our Urgent Care video visit services, CHOP Urgent Care sites offer drive-through/curbside testing for tests or labs that are ordered by the CHOP Urgent Care provider during your video visit. COVID-19 tests, urine analysis, strep tests and more can be completed without you or your child leaving your car. After you receive instructions from the provider during your video visit, drive to the CHOP Urgent Care Center closest to your home, and stay in your car while our staff comes out to pick up the specimen or perform the swabbing.

After test results are received, we will call you to complete the visit by phone.

Who is eligible for Urgent Care video visits with a CHOP provider?

At this time, CHOP Urgent Care video visits are available for any child, adolescent or teen up to the age of 21 who live in Pennsylvania and New Jersey.

Please check with your health plan to confirm that your insurance covers video visits with your own CHOP providers.

Can I still come for an in-person visit to a CHOP Urgent Care location?

Yes! Some visits will always be better with an in-person visit, and this remains an option for our patients. Our four pediatric urgent care locations remain open with regular hours. Onsite X-ray and labs are also available.
If your child needs to be seen in person, call us when you arrive and we will help you and your child safely come into the building.

Providing care safely

Please know that we are taking all necessary precautions to keep all of our patients, families and staff safe during the coronavirus pandemic. This includes:

  • Restricted visitation procedures: No more than two healthy parents or caregivers (age 18 and over) are permitted to accompany patients to any appointment at a CHOP location. Siblings are not permitted.
  • Protective masks: All CHOP employees are wearing masks, and based on Centers for Disease Control  (CDC) recommendations, CHOP now asks that all parents and caregivers visiting a CHOP facility wear a mask as well to prevent possible COVID-19 exposure.
  • Cleaning and sanitizing all surfaces: CHOP maintains the highest standards of cleaning and is following the CDC guidelines for healthcare facilities.
  • “Direct rooming:” When you arrive, you will be escorted directly to an exam room where you will stay throughout your visit. You will only leave the room if your child needs an X-ray. This maintains physical distancing and avoids time in a waiting room or public space.

REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency department, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.


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