Louise Montoya, MA, LPC, CSC, is a child and family therapist, and coordinator of family wellness services who works with the Department of Audiology, the Center for Childhood Communication, the Family Wellness Services, and the Child and Adolescent Psychiatry and Behavioral Sciences at Children's Hospital of Philadelphia.
The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
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Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care.
The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.