Outpatient Visits: Updates for Patient Families around Coronavirus

Updated: April 6, 2020

Urgent care and emergencies
Elective surgeries and outpatient visits
Telehealth options
Visitor restrictions
Protective masks

As we navigate this challenging, stressful time together, we want you to know that we are here for you. We would also like to provide updates on the many precautions we are taking to support broader public health efforts to reduce opportunities for spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff. Please note this is a rapidly evolving situation. We will be updating our community regularly with key information.

At this time, we are only seeing patients in person at our locations for essential appointments, urgent care and true emergencies. If you need to come to one of our locations, please review the information below. As an alternative, video visits are now being offered in place of traditional in-person visits when it is clinically safe and appropriate to do so. Read below for more details on these new telehealth options available to families.

IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.

Urgent care and emergencies

Our four pediatric urgent care locations remain open with regular hours. Urgent care video visits are also now available as an option for families.

Our Emergency Department (ED) is open. Please only visit our ED if your child is experiencing a true emergency.

Elective surgeries/procedures, admissions and outpatient visits

The safety of our patients, families and staff is our top priority. As part of our efforts to reduce the risk of inadvertent exposure to COVID-19, CHOP is working to reschedule elective surgeries/procedures, hospital admissions and outpatient visits that can safely be postponed until a later time. This includes visits to our Main Campus, Primary Care practices, Specialty Care locations and Ambulatory Surgery Centers. We will continue to re-evaluate this policy. If we need to cancel or reschedule your upcoming appointment, your provider’s office will contact you directly.

Telehealth options

CHOP has greatly expanded the use of video visits and other telehealth options as an alternative to some in-person visits when it is clinically safe and appropriate to do so.

  • Current patients: We are looking at every patient appointment and evaluating the best way to connect with you about your child’s care. Your provider’s office will contact you to discuss options for any upcoming appointments. In the meantime, we encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call your provider’s office.
  • New patients: Some specialties are using telehealth for new patient referrals and second opinions. Contact the specialty directly to discuss options.

Resources and tip sheets: Find instructions for getting set up for video visits with a CHOP provider.

Visitor restrictions

Restricted visitation procedures are in place for all appointments and hospital visits. Only two healthy parents/patient representatives (18 and over) may accompany a child. Siblings are not permitted, with the exception of breastfeeding infants.

Some clinical areas with high-risk patient populations have additional visitation procedures and policies in place. Please contact the clinical area directly for more information.

We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.

Protective masks

If you visit any CHOP facility at this time, you’ll notice that all employees are wearing protective masks. We take this extra precaution to prevent possible COVID-19 exposure between staff members. By staying healthy, we’ll be sure to be here when you need us.

Helpful resources

Next Steps

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