The day of your child's visit
What to bring
Please make sure you bring the following to your first appointment:
- A completed copy of our new patient visit form. Download a copy of the New Patient Form.
- Referral paperwork. This must be in place at the time of the visit or your visit may be delayed or rescheduled.
- Any authorization your insurance company may require. You should call your insurance company to get this information.
- Co-pay or co-insurance for the visit. If you have any questions, please call 1-800-664-7855.
- The name and phone number of your pharmacy.
- Copies of documentation for labs, radiology and procedure tests — even if the results are normal.
- A copy of your child’s recent growth chart (if available).
- A parent or legal guardian must be present for the first consultation. If you are a legal guardian, please bring proof of guardianship. We also ask that all other caregivers and family members who may be preparing meals for the child come to the first clinic education visit.
- All of the medications your child currently takes — including over-the-counter medications — in a bag. If you’d prefer to write a list of medications, we will need the medicine name, dosage, frequency, prescribing doctor, pharmacy name and phone number, as well as how long your child has been using this medication. Most families find it easier to toss everything in a bag and bring it along!
If you need to cancel your appointment, please give us 72 hours notice. Another family will be grateful for your time. Please call 215-590-3630 to cancel.
When you arrive for your child's appointment
The Division of Gastroenterology, Hepatology & Nutrition offers outpatient appointments at nine locations in Pennsylvania and New Jersey, including our divisions' outpatient area on the third floor of the Wood Building at CHOP's main campus.
When you arrive for your first visit, you will register your child with the front desk. Please arrive 30 minutes prior to your scheduled appointment so Hospital staff can review all of your paperwork and ask any additional questions.
If you arrive late, you risk being seen later or having your appointment rescheduled. Please call us at 215-590-3630 if you are running late. If you need to cancel your appointment, please give us 72 hours notice.
We encourage you to bring toys, books and/or snacks to keep your child or children occupied and content while waiting. Fasting is not required for the patient’s first visit.
Your child's examination
When your child’s name is called, you and your child will be escorted to an examination room. In this private area, we will take your child’s vital signs such as temperature, blood pressure, weight and height. We will also review your child's medications and allergies. Please remember to bring any prescriptions or over-the-counter medications your child is taking.
Our clinical team will review the new patient form with you and your child and take a full medical history. This will include your child’s allergies and medications, as well as any family history of illness.
Your first visit may last approximately 40-60 minutes and will include a physical exam, a review of your child's medical history, what brings you to the visit and a discussion of possible next steps. Diagnostic labs may be ordered but are unlikely to be conducted the same day. For families visiting the Celiac Center, your first visit may last approximately two-three hours and will also include a one-hour education class with a Celiac Center nurse and dietitian and a complete nutritional assessment.
You will have the opportunity during this initial patient visit to discuss your child’s symptoms and ask questions. Please jot down any questions or comments you’d like to share. This can ensure you get as much information as you need now. There will be additional opportunities at future visits to ask follow up questions.
Download and print our Things I don't Want to Forget card or view our tools for families for other useful information.
At the end of your child's visit, you will receive a visit summary form that details next steps and instructions for your child's care. A copy of a summary report will be sent to the physician who referred your child so we can ensure your child's care plan is well coordinated and communicated.
After your child's first visit
Many initial visits result in additional testing to establish or confirm your child's diagnosis. For this reason, we ask parents to bring your calendar with you so we can schedule further testing if needed.
Scheduling diagnostic and testing services
For your convenience, Children's Hospital provides a full range of services, such as X-ray, blood work and other testing services. Please check with your insurance plan to make sure that you are permitted to have testing performed here. In some cases, a referral form from your insurance company and/or a consultation with a Children's Hospital physician may be necessary.