For Third Year in a Row, CHOP Fetal Program Wins Award for Excellence in Patient and Family Experience
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The Richard D. Wood Jr. Center for Fetal Diagnosis and Treatment (CFDT) at Children’s Hospital of Philadelphia (CHOP) has again won an award from Press Ganey, a healthcare company that evaluates patient satisfaction. The award recognizes the CFDT for excellence in the experience it provides to patients and families.
Just as in 2021 and 2020, the CFDT won the 2022 Pinnacle of Excellence Award®, a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustain performance year-over-year. The CFDT was again recognized for being one of the top three performers in terms of patient satisfaction over the last three years, based on survey measures such as a patient or family’s likelihood to recommend the CFDT, the center’s overall rating, and teamwork.
“I am so very proud of our team and their unwavering dedication to every facet of the patient/family experience,” says Susan S. Spinner, MSN, RN, Director of Clinical Program Operations for the CFDT. “We care for families during one of the most difficult and vulnerable times of their lives. Being part of a team that is not only capable of providing the most advanced treatments the world has to offer, but also supports families psychologically and emotionally is truly awe-inspiring.”
Since 1995, the CFDT has cared for more than 30,000 expectant parents from around the world and performed more than 2,500 fetal surgeries; it is one of the few centers in the world to offer open fetal surgery for life-threatening conditions. The center offers comprehensive, family-centered care, from advanced diagnostic testing, prenatal management and fetal surgery to a special delivery unit, counseling and support services, and expert postnatal care.
