As a multilingual Patient Relations Specialist, Eassa Faheem supports international patients at CHOP. His role is integrated into patient services, from meeting with international families upon arrival, to maintaining effective communication with families for their entire stay. He also provides an orientation to new families, including an introduction to the care team, a tour of the facility, and assistance in arranging appointments.
Before starting at CHOP, Eassa was a customer service specialist at Berlitz Language Center. He has extensive customer service, administrative and education experience. Having worked as a language center manager, Eassa has experience in customer service, quality control and hiring. With more than 9 years of teaching and customer service experience, Eassa aims to help the organization provide the best customer service to international patients.
Eassa speaks three languages — Arabic, English and German.
Titles and Academic Titles
Patient Relations Specialist, Global Patient Services Clinic
Departments and Services
Patient Experience Ratings
About the Patient Experience Rating System
The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
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Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care.
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