Eassa Faheem Eassa Faheem is a Patient Care Navigator for Global Patient Services at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background As a multilingual Patient Care Navigator, Eassa Faheem supports international patients at CHOP. His role is integrated into patient services, from meeting with international families upon arrival, to maintaining effective communication with families for their entire stay. He also provides an orientation to new families, including an introduction to the care team, a tour of the facility, and assistance in arranging appointments. Before starting at CHOP, Eassa was customer service specialist at Berlitz Language Center. He has extensive customer service, administrative and education experience. Having worked as as a language center manager, Eassa has experience in customer service, quality control and hiring. With more than 9 years of teaching and customer service experience, Eassa aims to help the organization provide the best customer service to international patients. Eassa speaks three languages — Arabic, English and German. Titles and Academic Titles Patient Care Navigator, Global Medicine Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.