Obtaining Medical Records

Coronavirus Updates

CHOP remains committed to meeting your medical records requests. In order to serve you as well as to protect the health and safety of our patients, families and staff during the COVID-19 pandemic, we have temporarily adjusted some of our operations. Please help us serve you by following these recommendations when possible:

Submit your medical records requests by email or fax to the appropriate location listed below. CHOP will continue to fulfill records requests received by mail; however, we can provide records faster through electronic means.

Choose to receive your records electronically whenever possible.

If you wish to make your request in-person or pick-up your records in-person, please call ahead to the department number below so that appropriate arrangements can be made for a safe visit. This may result in a delay in fulfilling your request.

Thank you for your understanding and partnership.

To request that a copy of your/your child's medical record be released to you or to a designated person or organization (i.e., school, day care provider, employer), complete a request form and send it by mail or fax or deliver it in person to the Children's Hospital location indicated below. We cannot process requests by telephone or email when a signature is required to release records. Telephone requests may be processed for immunizations to be sent directly to a school. If you pick up a copy of the medical record in person, we will ask for photo identification. There may be a fee for providing copies of the medical record:

$1.58/page (1-20 pages)
$1.17/page (21-60 pages)
$0.40/page (61+ pages)
$2.33/page Microfilm copies plus actual postage
$6.50 - CD

Due to the large volume of requests and compliance regulations, production or copies of medical records are not immediately available.  As soon as we can complete your request, it will be provided or sent.

The information you are requesting may be available free of charge through CHOP’s patient portal, MyCHOP. With a MyCHOP account you can view: test results, immunizations, visit and admission summaries, appointment information, medications, as well as a patient’s medical history. Please note: The portal only provides access to portions of the electronic medical record, it is not an all-inclusive medical record. To set up your MyCHOP account, contact your doctor's office and request a MyCHOP access code. Already have an account? Log in here.

Authorization to Release/Obtain Patient Information (PDF)
Autorización para obtención/divulgación de información sobre el paciente (PDF) - Spanish

  • To request information about inpatient services provided at the Main Hospital or Urgent Care Center or Children's Seashore House, including Emergency Department visits, day surgery, and stays lasting 23 hours or longer, send the form to:

Health Information Management Department
Roberts Center for Pediatric Research
3rd Floor
2716 South Street
Philadelphia, PA 19146

Email: HIMROI@email.chop.edu
Telephone: 215-590-3640
Fax: 215-590-4193

  • To request information about outpatient services (i.e., doctor visits, blood tests) provided at the Main Hospital,* send the form to the department where service was provided or call 215-590-1000 to reach the appropriate department.

*If a test was ordered by a physician who is not affiliated with Children's Hospital, please contact that physician directly.

  • To request information about outpatient services (i.e., occupational or physical therapy, speech, rehabilitation) provided at Children's Seashore House, send the form to:

Health Information Management Department
Roberts Center for Pediatric Research
3rd Floor
2716 South Street
Philadelphia, PA 19146

Email: HIMROI@email.chop.edu
Telephone: 215-590-3640
Fax: 215-590-4193

  • To request information about services provided at Specialty Care Centers, send the form to the Specialty Care Center where service was provided.
  • To request information about services provided at Primary Care Centers, send the form to the Primary Care Center where service was provided.
  • To request information about X-rays or other radiological images, including CT scans, MRIs and ultrasounds (radiological images are released on CD), send the form to:

The Children's Hospital of Philadelphia
Radiology Department
Radiology File Room
3401 Civic Center Boulevard
Philadelphia, PA 19104

Email: RRA@email.chop.edu
Telephone: 215-590-1000
Fax: 215-590-4783

  • To request information about inpatient or outpatient mental health records, please send the form to:

Email: greent3@email.chop.edu
Fax: 215-590-5052
Telephone: 215-590-7337

In order to complete your request for mental health records, the form will need to be completed in its entirety, please remember the following:

  • Form must include patient’s name, date of birth, and home address
  • Under section 3, you must initial next to mental health or your request will not be fulfilled
  • If the patient is 14 years old or over, the patient will need to sign and initial the authorization.

If you have any questions please contact via email for fastest response.


Next Steps