Mary Lou Manning, RN, PhD, CPNP Dr. Manning is an associate professor at Jefferson School of Nursing at Thomas Jefferson University. Background Dr. Manning is an associate professor at Jefferson School of Nursing at Thomas Jefferson University. Dr. Manning is the co-author of a book written for parents titled Guide to Common Childhood Infections. Her expertise is in the area of healthcare epidemiology and infection prevention and control. Titles and Academic Titles Associate Professor, Jefferson School of Nursing, Thomas Jefferson University Departments and Services Vaccine Education Center Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.