Macy Matthews Macy Matthews is a business manager with Global Medicine at Children's Hospital of Philadelphia. Background Macy is responsible for overseeing the day-to-day business operations of the Global Medicine Department. Her primary duty is managing small team of Operations Coordinators, who financially clear patients for services at CHOP. She also promotes long-lasting relationships and collaborations throughout the Hospital, with international payers and medical vendors. Since joining the Global Medicine Department in 2013, Macy has grown and developed her skills to meet the changing needs of our department and patients. She has transitioned roles from a Financial Case Coordinator, to an Operations Coordinator, and most recently the Business Manager. With each position she has secured more knowledge and appreciation of the diverse international population we serve. Education and Training Undergraduate DegreeBS – Health Services Administration, minor in Business Administration, James Madison University, Harrisonburg, VA Titles and Academic Titles Business Manager Departments and Services Global Patient ServicesDepartment of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.