Tina J. Penrose, MSN, MPH, RN, CPHQ, is the Operations and Performance Improvement Manager with the Care Management Department at Children's Hospital of Philadelphia.
Areas of Expertise:
Healthcare quality and patient safety, Care management, Electronic health record optimization Appointments and Referrals: 1-800-TRY-CHOP(1-800-879-2467)
Education and Training
Certified Professional in Healthcare Quality (CPHQ)
BSN - Johns Hopkins University School of Nursing, Baltimore, MD
BS in Biology - Mount Saint Mary’s University, Emmitsburg, MD
MSN - Johns Hopkins University School of Nursing, Baltimore, MD
MPH - Johns Hopkins Bloomberg School of Public Health, Baltimore, MD
Certificate in Maternal and Child Health - Johns Hopkins Bloomberg School of Public Health, Baltimore, MD
Titles and Academic Titles
Operations and Performance Improvement Manager
Awards and Honors
Delta Omega Alpha Honor Society, Johns Hopkins Bloomberg School of Public Health
Sigma Theta Tau International Honor Society, Johns Hopkins University School of Nursing
Patient Experience Ratings
About the Patient Experience Rating System
The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments.
Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care.
The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.