Keri Dowds, BSN, RN, CGRN Keri Dowds, BSN, RN, CGRN, is a clinical nurse expert in the Division of Gastroenterology, Hepatology and Nutrition at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Education and Training Board CertificationCertified Gastroenterology Nurse (CGRN)Undergraduate DegreeBSN - Pennsylvania State University, State College, PA Titles and Academic Titles Clinical Nurse Expert Departments and Services Division of Gastroenterology, Hepatology and NutritionSuzi and Scott Lustgarten Center for GI Motility Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.