Nevin Fahmii, BA Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Nevin Fahmii is the first concierge to be hired by CHOP International Medicine. As the Arabic concierge, she plays a vital role in facilitating the cultural needs of international families, from their first interactions with The Children's Hospital of Philadelphia through the entire treatment cycle at the hospital. Nevin tours the facility with new families and helps them become familiarized with the resources that are available to them. She also addresses issues they encounter, from accommodations to restaurants, mosques, entertainment, shopping and banking. Not only does Nevin educate the families by keeping them informed of hospital protocols but also helps to educate providers about the culture and traditions of families from the Gulf. This information enables The Children's Hospital of Philadelphia to deliver culturally sensitive and tailored care, making families feel most welcomed throughout their stay.Nevin graduated with a BA in English Literature from Alexandria University in Egypt. She started her career at Alexandria Operations, for an international bank and was eventually promoted to supervisor of the Marketing Department. Nevin also worked as a senior translator for the Oman Ministry of Health in Muscat, Oman where she approved all of the translations of incoming and outgoing documents for the entire ministry. Nevin has worked as an interpreter in several Philadelphia area hospitals, including CHOP, for the last eight years. Education and Training Undergraduate DegreeBA in English Literature, Alexandria University, Alexandria, Egypt Titles and Academic Titles Arabic Concierge Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.