Melissa Berrios Johnson, MSW Melissa Berrios Johnson, MSW, is a social work trainer with the Homeless Health Initiative at The Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Melissa Berrios Johnson, MSW, is a social work trainer at the Homeless Health Initiative. Ms. Berrios Johnson received a BA in sociology and psychology from the College of St. Elizabeth, Morristown, NJ, and a MSW from the University of Pennsylvania School of Social Policy and Practice, Philadelphia, PA. Ms. Berrios Johnson served the HHI as a social work intern in 2007-2008, and as a social work LEND Fellow during 2007-2009. After earning her MSW in 2008, she joined HHI as the social work trainer. In 2012, the National Health Care for the Homeless Council Clinician’s Network awarded Ms. Berrios Johnson with the Outstanding Service Award. She is an adjunct professor at the University of Pennsylvania School of Social Policy and Practice and a guest lecturer at Temple University, both located in Philadelphia, PA. Education and Training Undergraduate DegreeBA, College of St. Elizabeth, Morristown, NJ Graduate DegreeMSW, University of Pennsylvania School of Social Policy and Practice, Philadelphia, PA Titles and Academic Titles Social Work TrainerAdjunct Professor, University of Pennsylvania School of Social Policy and Practice Departments and Services Homeless Health Initiative Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.