John Krall, MSW, LCSW John Krall, MSW, LCSW, is program manager for the Special Immunology Service at Children's Hospital of Philadelphia. Areas of Expertise: HIV/AIDS Locations: Specialty Care, Market Street Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Education and Training Undergraduate DegreeBA - Columbia University, New York, NY Graduate DegreeMSW - Hunter College School of Social Work, New York, NY Titles and Academic Titles Program Manager Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.