Vipul Shah, MLS, MBA, H(ASCP), DLM(ASCP)CM Vipul Shah, MLS, MBA, is division manager of Clinical Labs at The Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Vipul has more than two decades of experience in hematology and chemistry at The Children's Hospital of Philadelphia and the Hospital of the University of Pennsylvania. He has four-and-a-half years of experience in central lab services at CHOP. Education and Training Board CertificationDiplomat in Laboratory ManagementMedical Laboratory ScientistUndergraduate DegreeBS in Medical TechnologyGraduate DegreeComputer Programming diploma Titles and Academic Titles Clinical Labs, Division Manager Departments and Services Core Lab â HematologyCore Lab - Chemistry Laboratory Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.