Michelle Swartz, RN, CSPI Michelle Swartz, RN, CSPI, is a certified specialist in poison information in the Poison Control Center at The Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Education and Training Undergraduate DegreeSharon Regional Health System School of Nursing, Sharon, PA Titles and Academic Titles Specialist in Poison Information Departments and Services Poison Control Center Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.