Jonathan Crossette Jonathan Crossette is the Senior Manager of Value-Based Primary Care at Children's Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Mr. Crossette is the Senior Manager of Value-Based Primary Care and leads population health management initiatives for the primary care network of Children’s Hospital of Philadelphia. In that role, he identifies ways to leverage data to improve performance and outcomes. Previously, he participated in the selection and early implementation of an electronic health record for pediatric primary care practices. He also led informatics program planning efforts at CHOP and was a founding member of the Center for Biomedical Informatics (now Department of Biomedical and Health Informatics (DBHi)) at Children’s Hospital. In addition, Jonathan participated in a PEPFAR-funded informatics capacity building project in Botswana. For that project, Jonathan contributed to the planning of two national informatics conferences and faculty workshops, and helped organize and lectured in an introduction to informatics course for UB health sciences undergraduates and post-doc fellows. He continued his work at the University of Botswana through January 2015 as a Fulbright Specialist Grantee. Titles and Academic Titles Senior Manager, Value-Based Primary Care Departments and Services Possibilities Project: Innovation in Pediatric Primary Care Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.