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This seminar focuses on medical quality and safety and was delivered in Salzburg, Austria, from April 22 – 28, 2018. The lectures are prepared by staff from Children's Hospital of Philadelphia (CHOP) in weeklong modules that are prepared in affiliation with the American Austrian Foundation's Open Medical Institute. The lectures of this seminar are presented in the order of the live event.

The Case for Quality Improvement and Patient Safety

At the end of this session, learners will be able to recognize why change needs to occur in quality improvement and patient safety by understanding the quality and costs of healthcare, the history of quality improvement, and the history of approaches to safety.

Quality Improvement & Patient Safety Overview

At the end of this session, learners will be able to understand an overview of important terminology in regard to process improvement, the model for improvement, and tools for quality improvement.

Safer Systems & Safety Investigations 1: ACA, RCA, FMEA

At the end of this session, learners will be able to describe systems that are designed for safety and how high reliability organizations are a part of that, as well as understand potential system failures and how to proactively take steps to avoid those failures.

Safety Investment at CHOP and Fellows' Institutions

At the end of this session, learners will be able to discuss the strengths and challenges associated with starting a new safety approach, as well as compare CHOP's safety journey to other institutions in order to learn from one another.

Choosing the Right Team

At the end of this session, learners will be able to understand an overview of what it takes to choose the most successful team by understanding the importance of the team, reviewing the structure of the team, reviewing the tools needed to create and maintain a team, and learning to address potential problems as the team's facilitator.

Aims & Measures

At the end of this session, learners will be able to identify areas in need of improvement at their institutions and understand how to set goals and write aims to resolve those problems.

Creating a Project Charter

At the end of this session, learners will understand what a project charter is and why it is important, as well as describe its components, such as team members, goal setting, timeline and development.

Understanding the Current State

At the end of this session, learners will be able to incorporate an understanding of data analysis into their everyday way of thinking by learning about various ways to collect data on current performances, as well as defining patient populations.

Introduction to Lean Principles

At the end of this session, learners will be able to describe the Lean Principles by discussing its background, philosophy and strategy, waste and focus on eliminating waste, Lean thinking in action, and the spirit of Lean thinking.

Innovation & Creativity

At the end of this session, learners will be able to differentiate between innovation, invention, and improvement, and learn how to successfully incorporate creativity into the healthcare industry.

Measurement — Part 1

At the end of this session, learners will be able to understand the basics of data, such as what it is, how to use it, how to visualize it, and how to make it easier to understand. In addition, learners will be able to differentiate between special cause variation and common cause variation in respect to data.

Measurement — Part 2

At the end of this session, learners will be able to develop a further understanding of data variation, as well as describe control charts in depth by learning about its measurements, types, rules, uses and limits.

Change Management

At the end of this session, learners will be able to understand key considerations that should be addressed when attempting to put and sustain a change initiative in place.

Cognitive Bias

At the end of this session, learners will be able to define cognitive errors as unavoidable, hard to detect, and potentially harmful to patients. In addition, learners will be able to focus on awareness and systems designed to prevent harm, as well as how cognitive errors are a major factor in diagnostic error.

PDSA Cycles

At the end of this session, learners will be able to describe PDSA cycles by understanding how to determine changes that will result in an improvement, learning how to implement and track PDSA cycles, and exploring examples of successful and unsuccessful PDSA cycles.

Sustain and Spread

At the end of this session, learners will be able to continue the success of their projects by understanding key sustain strategies for improvement, exploring data solutions in quality control, and learning strategies for spread of successful improvements into other areas of the healthcare industry.

Project Management

At the end of this session, learners will be able to follow a five-step approach to project management, including specific tips and tools needed in order to succeed.

Clinical Pathways: A Platform for Continuous Quality Improvement

At the end of this session, learners will be able to understand the need for and goals of creating a clinical pathway program and describe the philosophy, development, improvement, and additional benefits to adding this structured multidisciplinary plan of care to more clinical settings.