Scheduling an appointment
To request a new patient appointment with the Gender and Sexuality Development Clinic, please call 267-426-5980 or email firstname.lastname@example.org.
Families will be contacted to complete an initial patient intake, which can be provided by phone or email.
If providing the information by phone, it is recommended that you find a confidential space to have this conversation. Our coordinator will work with you to arrange a time that best fits your schedule. Intake questions can also be answered via secure email to ensure confidentiality.
Please make sure you have updated insurance information on hand. Our clinic will contact your insurance company to ensure visits will be covered. We will provide you with any out-of-pocket costs (e.g., copay, deductible) prior to scheduling.
We accept a variety of health plans — private and public — and we will do our best to get approval. Should your insurance deny coverage, we can work with our financial coordinator and/or help assist with payment plans and/or financial support.
After the initial intake, you may request additional resources. We can provide book recommendations, support group referrals, and mental health referrals.
NOTE: At this time, the clinic is unable to provide ongoing outpatient therapy. However, we have an extensive list of gender competent and supportive providers. We can make referrals during intake and/or throughout our assessment process.
To assess where your child or youth is on their gender journey, your family will meet with Linda A. Hawkins, PhD, MSEd, LPC, Family Services Specialist and Co-director of the Gender Clinic.
Appointments are scheduled for 90 minutes and families typically meet for a series of three separate appointments. During the 90 minutes, Dr. Hawkins will meet collectively with the family, and then will spend time individually with patient and parents/guardians.
You do not need to bring anything with you to your appointment with Dr. Hawkins. If we need to connect with current or past providers, we can arrange that during your appointment. A release of information for these providers will be required for youth (if 14+ years old) or parents to complete.
Based on what we learn, we will offer resources to best support your family in affirming your child or youth. This may include social and medical transition opportunities within the clinic, as well as additional resources within your community. Families have access to all of the CHOP Care Network primary care practices and specialty care centers.
What to expect at your first medical appointment
Your first medical appointment takes place after the consultation meetings with Dr. Hawkins.
Your medical appointment will be in a medical exam room located on the same floor where you’ve been meeting with Dr. Hawkins, on the 5th floor of 3550 Market Street. The medical staff will take your vitals and ask about your and your family’s medical history.
Parents and guardians are welcome to remain in the room for the majority of the first appointment, unless the patient prefers privacy. When discussing the patient’s sexual history, parents and guardians will be asked to leave the room. In Pennsylvania, minors have the right to receive confidential sexual healthcare.
The doctor may need to do a visual body assessment, which involves looking at parts of the patient’s body without clothes on. Our medical staff recognizes that this can be difficult for some of our patients, and will do all we can to make this part of the visit as comfortable as possible.
Patients may be asked to get bloodwork and labs done before receiving a prescription for gender-affirming medication. Patients and families may be asked to return for further education on properly taking the prescribed medications before patients are able to take the medication on their own.
Please note: While patients may receive a prescription for gender-affirming medication at the first medical visit, they will not be receiving any medication at this first appointment. Most medications require prior bloodwork, labs, and patient education about how to properly take these medications. All of these steps help ensure that we are providing you with the safest, most effective gender-affirming care possible.
Preparing for your appointment
Think about — and write down — any important questions you want to ask the doctor during your appointment. Writing these questions down will ensure that you remember to ask everything once you’re in the office.
Be prepared to answer questions about your family’s medical history, including what conditions and/or illnesses run in your family.
The day of your appointment
Remember to bring your list of important questions!
Your appointment will be located in the same building and on the same floor as your meetings with Dr. Hawkins:
Gender & Sexuality Development Clinic
3550 Market St., 5th Floor
Philadelphia, PA 19104
Please plan to arrive 15 minutes early to your appointment. This will allow time for checking in and filling out any necessary paperwork.
Because our medical clinic serves a large number of patients, patients and families who arrive more than 15 minutes late may need to reschedule their appointment. If you are running late, please call 267-542-2565. While we will do our best to accommodate you, calling does not guarantee you will be seen that day.
For patients and families traveling from outside of Philadelphia, please anticipate traffic when you get into Philadelphia and plan your commute accordingly. GPS directions may not take into account traffic, so be sure to give yourself an extra 20-30 minutes to ensure you arrive on time.
CHOP offers free parking to families who have an appointment at 3550 Market St. The parking lot entrance is on 34th Street, between Market and Ludlow, located next to the 7-Eleven convenience store.
All non-emergency questions may be emailed to email@example.com. Please allow up to 48 hours for a reply.