Poison Control Center Resources for Professionals

The Poison Control Center (PCC) at Children’s Hospital of Philadelphia is a dedicated resource available to both families and healthcare providers throughout our community.

We perform active epidemic surveillance that allows us to identify public threats, analyze community trends, conduct injury-prevention advocacy, and monitor for potential incidents of terrorism.

There are many ways we can support you in your role as a professional in the healthcare field.

Our highly-trained Specialists in Poison Information (SPIs) can provide clinicians with practical, patient-specific poison information, connect you with other useful agencies, and perhaps reduce medicolegal risk. In some circumstances, our specialists can also assist with outpatient follow-up after a poisoning event.

We also regularly serve as a toxicological training site for pharmacy students, medical residents and fellows.

When to call the PCC

  • For an emergency, call our 24-hour, toll-free, multilingual emergency hotline at 1-800-222-1222. Our toxicology experts are available to help with emergencies at any time. All calls to the PCC are answered by specially trained, certified nurses and pharmacists.
  • If you have a non-emergent toxicology question, please call us during regular weekday business hours (9 a.m. – 5 p.m., Monday through Friday). Reserving your non-emergent questions for regular business hours will help us most effectively field all calls and respond to your needs.

The center utilizes a dedicated network of medical toxicology consultants who make themselves available for consultation on cases requiring complex medical management input. These medical toxicologists come from several local academic institutions.

Find more information about what we need to know when someone calls with a potential poisoning exposure.

Clinical care guidelines

CHOP Emergency Medicine Clinical Pathways

CHOP has developed a library of clinical pathways for use in medical emergencies. These task-oriented care plans detail essential steps in the care of patients with specific clinical problems and describe their expected clinical course.

Evaluation and treatment guidance for specific poisoning events

Healthcare professionals can download the following treatment tips for poisoning events:

Clinicians who desire to suggest editing or content changes to the professional education materials of The Poison Control Center are encouraged to send comments to poisoncontroladmin@email.chop.edu.

Where to seek help with environmental toxicology assessments

The Poison Control Center offers the public information regarding poisons and poisoning, including information about potential exposure to environmental chemicals. In some instances, families or health care providers seek additional expertise and evaluation for environmental toxicology concerns. Below is a list of additional resources. Please note this list is for informational purposes only and not an official endorsement of any organizations outside of The Children’s Hospital of Philadelphia.

For adult patients

For pediatric patients

The federal Agency for Toxic Substances and Disease Registry (ATSDR) has created regional Pediatric Environmental Health Specialty Units (PEHSU) to offer such expertise in children’s environmental health.

Primary care physicians with questions related to environmental exposures are encouraged to consult with a PEHSU.

  • Mid-Atlantic Center for Children’s Health and the Environment, Washington, DC (for residents of Pennsylvania and Delaware): 1-202-687-2330
  • Mount Sinai Pediatric Environmental Health Specialty Unit, New York, NY (for residents of New Jersey): 1-866-265-6201

Protecting patient privacy

Poison control centers are recognized public health entities. Sharing information with poison control centers is fully HIPAA compliant. We are happy to provide additional details and documentation if needed.

Public health activity

As a member of the American Association of Poison Control Centers (AAPCC), the Poison Control Center at CHOP functions as a public health authority. We seek partnerships with other public health entities and work to identify and resolve poison-related public health concerns.

Additional informational resources

Find a variety of additional resources focused on toxicology, poison control, environmental health and more, including professional associations and adverse event reporting systems.

In 2015 alone, the Poison Control Center distributed more than 27,000 educational materials to homes, schools, daycare centers, doctors' offices, health departments, hospitals and nonmedical organizations.


Next Steps
24-Hour Hotline

What to Expect When You Call

When you call the Poison Control Center, we will ask you a series of questions. Here's what we'll need to know so we can help.

Poisoning Resources for Professionals

Find treatment tips for poisoning events, clinical pathways, information about toxicology assessments, and more.