Poison Control Center Resources for Professionals

A dedicated resource

There are many ways we can support you in your role as a professional in the healthcare field.

Our highly-trained Specialists in Poison Information (SPIs) can:

  • Provide practical, patient-specific poison information
  • Assist in connecting clinicians to other useful agencies
  • Perform outpatient follow-ups after poisoning events
  • Potentially reduce medicolegal risk

The PCC can provide medical toxicology consultations.

  • The center utilizes a dedicated network of medical toxicology consultants who make themselves available for consultation on cases requiring complex medical management input.
  • These medical toxicologists come from several local academic institutions.

In addition to this, the PCC regularly serves as a toxicological training site for pharmacy students, medical residents and fellows.

I am a pediatrician, and I think the Poison Control Center is an essential resource! When I get calls about ingestion, I refer directly to the Poison Control Center.

When to call the PCC


  • Call our 24-hour, toll-free, multilingual emergency hotline at 1-800-222-1222. Our toxicology experts are available to help with emergencies at any time.
  • All calls to the PCC are answered by specially trained, certified nurses and pharmacists.

Non-emergent toxicology questions

  • Please call us during regular weekday business hours (9 a.m. – 5 p.m., Monday through Friday).
  • Reserving your non-emergent questions for regular business hours will help us most effectively field all calls and respond to your needs.

Find more information about what we need to know when someone calls with a potential poisoning exposure.

Clinical care guidelines

CHOP Emergency Medicine Clinical Pathways

CHOP has developed a library of clinical pathways for use in medical emergencies. These task-oriented care plans detail essential steps in the care of patients with specific clinical problems and describe their expected clinical course.

Evaluation and treatment guidance for specific poisoning events

Healthcare professionals can download the following guidance for poisoning events:

Quick Treatment Tips from The Poison Control Center

Clinicians who desire to suggest editing or content changes to the professional education materials of The Poison Control Center are encouraged to send comments to poisoncontroladmin@email.chop.edu.

Where to seek help with environmental toxicology assessments

The Poison Control Center offers the public information regarding poisons and poisoning, including information about potential exposure to environmental chemicals. In some instances, families or health care providers seek additional expertise and evaluation for environmental toxicology concerns. Below is a list of additional resources. Please note this list is for informational purposes only and not an official endorsement of any organizations outside of Children’s Hospital of Philadelphia.

For adult patients

For pediatric patients

The federal Agency for Toxic Substances and Disease Registry (ATSDR) has created regional Pediatric Environmental Health Specialty Units (PEHSU) to offer such expertise in children’s environmental health.

Primary care physicians with questions related to environmental exposures are encouraged to consult with a PEHSU.

  • Mid-Atlantic Center for Children’s Health and the Environment, Washington, DC (for residents of Pennsylvania and Delaware): 1-202-687-2330
  • Mount Sinai Pediatric Environmental Health Specialty Unit, New York, NY (for residents of New Jersey): 1-866-265-6201

Protecting patient privacy

Poison control centers are recognized public health entities. Sharing information with poison control centers is fully HIPAA compliant. We are happy to provide additional details and documentation if needed.

Public health activity

As a member of the American Association of Poison Control Centers (AAPCC), the Poison Control Center at CHOP functions as a public health authority. We seek partnerships with other public health entities and work to identify and resolve poison-related public health concerns.

Additional informational resources

Find a variety of additional resources focused on toxicology, poison control, environmental health and more, including professional associations and adverse event reporting systems. In 2015 alone, the Poison Control Center distributed more than 27,000 educational materials to homes, schools, daycare centers, doctors' offices, health departments, hospitals and non-medical organizations.

Next Steps

What to Expect When You Call

When you call the Poison Control Center, we will ask you a series of questions. Here's what we'll need to know so we can help.

Poisoning Resources for Professionals

Find treatment tips for poisoning events, clinical pathways, information about toxicology assessments, and more.