Scribes in Pediatric Primary Care

Why is this important?

Providers are often overwhelmed with clerical documentation during primary care visits.

During a patient primary care visit, providers are tasked with electronic health record documentation and other clerical work, which can negatively impact provider satisfaction, efficiency, and the quality of patient interactions. Scribes can help to reduce this administrative burden, but they had never previously been introduced in CHOP primary care.

Our initiative

We used quality improvement methods to introduce scribes in four CHOP Care Network sites and measured their impact on efficiency, productivity, and satisfaction.

What we learned

The majority of providers who used a scribe spent less time completing electronic documentation and were able to see more patients per hour. Patient wait times also decreased. When surveyed, most providers described high satisfaction working with a scribe, reporting increased focus on the patient, decreased clerical time, and faster patient discharge.