Tracy Cross, RNC-NIC, BSN Tracy Cross, RNC-NIC, BSN, is a clinical nurse coordinator for the Department of Global Medicine at Children’s Hospital of Philadelphia. Locations: Main Campus Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Tracy coordinates the care for international patients from the intake process forward. She also provides case management from initial contact to time of discharge. Tracy brings specialized experience in Infant Intensive Care. Tracy has worked at Children’s Hospital of Philadelphia (CHOP) for 32 years in the NICU. She has extensive experience caring for both medically and surgically complex infants and their families. She brings a strong leadership background to the team with her experience as both a charge and resource nurse. Education and Training Board CertificationRegistered Nurse, Certified in Neonatal Intensive Care (RNC-NIC)Undergraduate DegreeBSN - Bloomsburg University, Bloomsburg, PA Titles and Academic Titles Clinical Nurse Coordinator, Global Patient Services Departments and Services Department of Global Medicine Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.